Bonnie Macdonald
Summary
- Experienced and accomplished sales consultant with over 10 years experience looking to utilize background and skills in customer care and relations, communication, time and personal management, and problem solving in a new career
- Passion for customer care and and satisfaction
- Strength in the ability to solve problems, analyze warning signs, identify the problem and find the best solution for all stakeholders
- Self-motivated and disciplined, with a strong focus towards achieving and exceeding set targets, business goals and KPI's
- Extremely high attention to detail, efficiency and accuracy
- Excellent communication and interpersonal skills with the ability to relate and communicate effectively, warmly and professionally to people at all levels
- Able to grasp new concepts quickly and deeply, with a strong focus towards on-going learning and personal development
- Proactive and positive team member, role model and motivator
- Ability to remain calm and confident in any situation
Overview
19
19
years of professional experience
Work History
Sales and Design Consultant
Boston Wardrobes
05.2017 - 05.2024
- Established strong relationships with clients by maintaining communication throughout the entire design and sales process
- Developed innovative design concepts to meet clients unique requirements
- Managed multiple concurrent projects while meeting deadlines and maintaining attention to detail
- Conducted site visits and measures with a high level of accuracy
- Presented comprehensive design proposals using 3D renderings, drawings, and material samples for client approval
- Evaluated clients existing spaces to identify opportunities for improvement based on their wants and needs
- Increased referral rates through exceptional customer service and communication skills
- Coordinated with clients builders, interior designers and architects
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Maintained knowledge and interest of current trends to engage with clients and build rapport
- Developed and maintained comprehensive understanding and knowledge of products, services and competitors to maximise sales and ensure clients trust in the company
- Retained excellent client satisfaction ratings through outstanding service delivery
- Regularly achieving highest sales of the month
- Regularly receiving very positive feedback and reviews from clients
Major Achievements:
Store Manager
Country Road Group
09.2014 - 05.2017
- Building, leading and training a team to deliver the highest level of customer service - exceeding industry standards
- Driving sales and customer service daily
- Increasing UPT and ACP and driving multi-sales
- Building customer loyalty, building relationships and increasing return business
- Driving a team to achieve KPI's and business goals and providing feedback
- Recruiting and training staff from casual to ASM level
- Preparing rosters for up to 20 staff
- Finding the best possible solutions to all customer enquiries and issues in a timely, friendly and professional manner
- Ensuring every customer receives the best care and service throughout their entire experience with the brand from both myself and my team
- Reporting to area/country managers daily
- Analyzing daily/weekly reports and driving and adjusting the team and store accordingly
- Representing an international brand and demonstrating its values
- Maintained neat and organized backroom to easily access merchandise and drive sales
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems
- Leading my team to achieve customer service based mystery shop results of 93% and 96%
Major Achievements:
Team Member/Assistant Manager
Route 66 Newmarket
05.2011 - 09.2014
- Ensuring every customer is greeted and welcomed
- Confidently assisting customer's in finding what they are looking for and more
- Increasing revenue by up-selling and increasing multi-sales
- Driving the team to meet and exceed daily and weekly sales targets
- Carrying out daily managerial duties including opening and closing the store and office and cashing up
- Processing daily banking and sales records to summarize weekly and monthly sales totals
Trust Account Administrator
MYTAX.CO.NZ
03.2009 - 02.2011
- Issuing invoice receipts by email or post
- Accurately scheduling and processing 100+ payments per day
- Dealing with banks, IRD and other agencies
Lotto Salesperson
New World Motueka
07.2005 - 04.2008
- Providing assistance to customers in need of product and information on Lotto products
- Up-selling to customers and driving sales of new products
- Achieving sales targets
- Enhancing th customer's experience by being helpful and knowledge
Education
National Certificate - Real Estate Salesperson
Unitec
Auckland, NZSkills
- Very high attention to detail
- Organization skills
- Exceptional customer service
- Advanced knowledge in MS Office Suite
- Advanced knowledge of various POS and CRM systems
Hobbies and Interests
I enjoy spending my free time with my family. My interests include interior design, cooking and home design and organisation.
References
To be advised
Timeline
Sales and Design Consultant
Boston Wardrobes
05.2017 - 05.2024
Store Manager
Country Road Group
09.2014 - 05.2017
Team Member/Assistant Manager
Route 66 Newmarket
05.2011 - 09.2014
Trust Account Administrator
MYTAX.CO.NZ
03.2009 - 02.2011
Lotto Salesperson
New World Motueka
07.2005 - 04.2008
National Certificate - Real Estate Salesperson
Unitec
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