Bonnie-Rose Case
Hamilton,WKO
Summary
A motivated and enthusiastic hospitality professional with a proven track record of going above and beyond to deliver exceptional customer service. Known for a strong "can-do" attitude, quick adaptability, and a genuine passion for creating positive guest experiences. Demonstrates initiative, reliability, and a willingness to take on new challenges with confidence and grace. Experienced in fast-paced environments, with skills in front-of-house service, team support, and problem-solving under pressure. Eager to grow professionally and contribute to a dynamic team where excellence and initiative are valued.
Overview
7
7
years of professional experience
Work History
Crew Member
Winner Winner
Hamilton, WKO
05.2025 - 09.2025
- Provided excellent customer service in fast-paced environment.
- Prepared and served food and beverages according to safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure efficient service delivery.
- Restocked inventory and supplies to meet operational needs.
- Operated kitchen equipment following safety protocols and guidelines.
- Handled cash register transactions accurately and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
Burger King
Te Awamutu
08.2021 - 04.2024
- Provided excellent customer service in fast-paced environment.
- Prepared and served food and beverages according to safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure efficient service delivery.
- Handled cash register transactions accurately and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
Cleaner
Cleaning Lab
Te Awamutu
04.2020 - 01.2021
- Cleaned and sanitized various surfaces to maintain hygiene standards.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively.
- Assisted team members in deep cleaning tasks during peak periods.
- Followed established safety protocols to minimize risks while performing duties.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Kitchen Hand
Baked on Alexandra Cafe
Te Awamutu
01.2019 - 08.2019
- Maintained cleanliness of kitchen surfaces, utensils, and equipment throughout shifts.
- Supported chefs by washing, peeling, and chopping vegetables as required.
- Operated dishwashing machine efficiently to ensure clean dishes and utensils.
- Stocked shelves with supplies and ingredients to ensure smooth kitchen operations.
- Collaborated with team members to meet kitchen demands during busy periods.
Skills
- Food preparation
- Cash handling
- Customer service
- Safety protocols
- Equipment operation
- Inventory management
- Team collaboration
- Time management
- Service efficiency
- Positive demeanor
- Attention to detail
Timeline
Crew Member
Winner Winner
05.2025 - 09.2025
Crew Member
Burger King
08.2021 - 04.2024
Cleaner
Cleaning Lab
04.2020 - 01.2021
Kitchen Hand
Baked on Alexandra Cafe
01.2019 - 08.2019