BONNIE WORSFOLD
Whau Vally,Whangarei
Summary
Dedicated FOH Team Member with proven track record in enhancing productivity and efficiency. Specialized in customer service, order management, and conflict resolution, ensuring exceptional guest experiences. Strong communication and teamwork skills contribute to seamless front-of-house operations. Extensive experience in high-paced environments, including VIVO Wellington and Kalon Hair Dressing.
Overview
18
18
years of professional experience
Work History
FOH Team Member
Eutopia Café
Kaiwaka Road, Kaiwaka
11.2023 - 03.2025
- Greeted customers with friendly and professional demeanor.
- Assisted colleagues whenever needed during peak business hours.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Followed opening and closing procedures as outlined by management team.
- Ensured compliance with health and safety regulations at all times.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
Senior Hairstylist
Kalon Hairdressing
Kaiwaka, New Zealand
11.2021 - 08.2023
- Senior Stylist to a management role in the second year.
- Ordering
- General upkeep of the salon.
- Provided expert consultation to clients on hair care, styling and coloring techniques.
- Assisted in the training of new stylists on proper technique for cutting, coloring and styling hair.
- Managed appointment bookings including scheduling appointments with clients.
Senior Stylist/Manager
Vivo Hair and Beauty
Wellington CBD, Wellington
01.2014 - 10.2021
- Starting as an apprentice, leaving as a Senior Stylist/Manager role.
- Assisted with inventory management by ensuring adequate stock levels of supplies are maintained.
- Trained junior stylists in proper techniques for cutting and coloring hair.
- Attended trade shows and events to learn about new products, tools, and techniques.
- Prescribed appropriate treatments for various scalp conditions such as dandruff or psoriasis.
- Managed cash register operations including processing payments from customers accurately.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Waitress
Istanbul Restaurant
Wellington CBD, Wellington
02.2013 - 11.2013
- Serving / Customer Service
- Hospitality cleaning, setup, and close-down procedures.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
Café Worker
Eutopia
Kaiwaka Road, Kaiwaka
11.2006 - 12.2011
- Executed opening and closing duties to ensure smooth daily operations.
- Maintained cleanliness standards throughout the establishment to enhance customer experience.
- Prepared food items promptly while adhering to safety guidelines.
- Crafted high-quality coffee beverages to meet customer preferences.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
Education
Certificate in Hairdressing - Written and practical knowledge of Hairdressing
Weltec
Wellington12.2013
Diploma in Theatre and Film - Foundations Performance on the stage and in film
Wellington Performing Arts Center
Wellington12.2009
Certificate in Creative Arts and Therapy - Body mind integration through Arts and Therapy
Wellington Performing Arts Center
Wellington12.2006
Music and Performance - Music learning through practical and theory
NELSON School of Music
Nelson11.2005
NZQA Level 1 -
Otamatea High School
Mangatoroto11.2004
Skills
- Hairdressing expertise
- Coffee preparation
- Waitressing skills
- Inventory management
- Leadership experience
- Health and safety compliance
- Cash handling
- Team collaboration
- Sales techniques
- Training new staff
- Greeting guests
- Allergy awareness
- Cooking techniques
Hobbies and Interests
- Reading
- Fashion
- Music
- Animals
Suzy Prater
- 0211029444, Kalon Salon
- Natalie Henderson, 0275370911, Vivo Hair and Beauty
Kim Steward
- 0223213418 Café Eutopia
Natalie Henderson
- 0275370911, Vivo Hair and Beauty
Timeline
FOH Team Member
Eutopia Café
11.2023 - 03.2025
Senior Hairstylist
Kalon Hairdressing
11.2021 - 08.2023
Senior Stylist/Manager
Vivo Hair and Beauty
01.2014 - 10.2021
Waitress
Istanbul Restaurant
02.2013 - 11.2013
Café Worker
Eutopia
11.2006 - 12.2011
Certificate in Hairdressing - Written and practical knowledge of Hairdressing
Weltec
Diploma in Theatre and Film - Foundations Performance on the stage and in film
Wellington Performing Arts Center
Certificate in Creative Arts and Therapy - Body mind integration through Arts and Therapy
Wellington Performing Arts Center
Music and Performance - Music learning through practical and theory
NELSON School of Music
NZQA Level 1 -
Otamatea High School
Similar Profiles
Deborah-Janice CostacheDeborah-Janice Costache
Voluntar at Eutopia English AcademyVoluntar at Eutopia English Academy
Emma MilesEmma Miles
Waitress at Dixie Blue Gelato Café | Deloraine, Café AmanitaWaitress at Dixie Blue Gelato Café | Deloraine, Café Amanita
Caitlyn KehlCaitlyn Kehl
Cafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch CaféCafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch Café
Beverly LLENESBeverly LLENES
Staff Nurse I at Mount Elizabeth Novena HospitalStaff Nurse I at Mount Elizabeth Novena Hospital
Caleb RussCaleb Russ
Football Development Officer & Social Media Lead at Northland Football Club Ltd.Football Development Officer & Social Media Lead at Northland Football Club Ltd.