Bon Serc Agno
12 Shearer Terrace Richmond,NSN
Summary
To seek a challenging position in a progressive company that requires diverse responsibilities and organizational skills while providing the opportunity for career growth.
Overview
20
20
years of professional experience
Work History
Meat Process Worker/Slaughterer
Advanced Personnel
Nelson, New Zealand
09.2022 - Current
- Maintained cleanliness and organization in production areas.
- Trained new employees on processing techniques and safety procedures.
- Monitored inventory levels of supplies and reported shortages promptly.
- Implemented best practices for sanitation and waste management processes.
- Utilized knives to portion large cuts into smaller sizes for processing or sale.
- Provided technical support regarding equipment operation issues or troubleshooting problems encountered during production runs.
- Responded quickly to emergency situations involving contaminated materials or malfunctioning equipment.
- Labeled finished products correctly with expiration dates prior to packing them into boxes for shipment.
- Developed processes for efficient utilization of trim pieces from processed meats.
- Inspected meat products to identify defects and remove deficient products from line.
- Followed sanitation protocols to maintain a clean working environment.
- Removed organs from carcasses according to regulations and customer specifications.
Convenience Store Assistant
CITC
Rarotonga, Cook Islands
02.2022 - 08.2022
- Assisted customers with product inquiries and provided recommendations.
- Organized merchandise displays to enhance store presentation and visibility.
- Managed inventory levels and restocked shelves as needed throughout the day.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Maintained cleanliness and organization of the sales floor and stockroom areas.
- Addressed customer complaints promptly to ensure satisfaction and loyalty.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Performed daily opening and closing duties such as counting registers, setting alarms.
Store Assistant
Kano Store
Rarotonga, Cook Islands
04.2019 - 02.2022
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store layout.
- Managed inventory by restocking shelves and tracking supplies.
- Processed transactions accurately at the cash register.
- Handled customer complaints and resolved issues effectively.
- Provided training and support to new staff members.
- Implemented sales promotions to engage customers effectively.
- Maintained cleanliness of sales floor and backroom areas.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Assisted customers in finding desired products throughout the store.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Cleaned and tidied store to reduce health and safety hazards.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Prepared purchase orders for new inventory based on customer demand trends.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Sorted items into appropriate departments to ensure efficient store operations.
- Used knowledge of store items to advise or make product recommendations to customers.
- Attended team meetings to discuss current procedures and develop strategies for improvement.
- Processed customer payments using cash register and credit card machines.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Sales Representative/Logistic Coordinator/ IT
BIN ASHOOR GENERAL TRADING EST.
Deira Dubai, UAE
04.2014 - 03.2019
- Developed strong relationships with clients to understand their needs and preferences.
- Managed customer inquiries and provided timely solutions to issues.
- Maintained accurate records of sales activities and customer interactions in CRM systems.
- Attended industry events to network and promote company offerings effectively.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Managed inventory levels by ordering sufficient stock for each account.
Network Support Associates/Customer Care
Iplus Intelligent Network Inc (PLDT)
Makati City, Philippines
12.2011 - 12.2012
- Provided customer support for telecommunications services and resolved inquiries promptly.
- Assisted in troubleshooting technical issues for network connectivity and device functionality.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Documented customer interactions and escalated complex issues to appropriate departments.
- Participated in training sessions to stay updated on new products and services offered.
- Answered customer inquiries regarding product features and services.
- Investigated complex problems and identified appropriate solutions.
Customer Care Admin/Network/IT Technician
Telekom Philippines Inc.
San Juan City, Metro Manila, Philippines
12.2006 - 08.2010
- Installed and configured computer systems for internal users.
- Provided technical support to staff for hardware and software issues.
- Maintained network infrastructure to ensure consistent connectivity.
- Troubleshot and resolved system errors promptly to minimize downtime.
- Assisted in the implementation of new technologies across departments.
- Conducted regular maintenance checks on IT equipment and systems.
- Documented technical procedures and user guides for reference.
- Installed and configured various hardware components such as printers, scanners, and computers.
- Troubleshot network connectivity issues involving routers, switches, hubs.
- Configured servers, routers and switches to prepare for deployment throughout organization.
- Maintained an inventory of IT equipment and software licenses.
Technical Support Staff/ IT Staff
Callnexions Corporation
San Juan City, Metro Manila, Philippines
05.2006 - 11.2006
- Answered phone calls and routed correspondence to appropriate staff members.
- Installed and configured hardware and software for various systems.
- Maintained network infrastructure, ensuring reliability and performance.
- Documented IT procedures and maintained user manuals for reference.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Quiapo Manila, Philippines03-2006
High School Diploma -
Talisay Polytechnic Institute
Banga, Talisay Batangas, Philippines03-2002
Skills
- PC Troubleshooting
- Basic Network/Cabling
- Computer Assembling, Formatting and Installing Programs
- Configuration of TCP/IP
- Software Knowledge in MS Office, Adobe Photoshop, Windows OS
- Meat inspection
- Employee training
- Trimming proficiency
- Meat processing
- Package labeling
- Decision-making
- Inventory management
- Cash handling
- Workplace cleanliness
- Merchandise recommendations
- Strong communication and interpersonal skills
- Customer service
Skills & Proficiencies
- Interpersonal Communication Skills
- Can speak, read and write English
- Computer/Tech Savvy
- Can handle pressure at work
- Hardworking - Reliable - Sincere
- Ability to multi-task with outmost dedication and capabilities.
- Never absent from work unless for a very valid reason
Timeline
Meat Process Worker/Slaughterer
Advanced Personnel
09.2022 - Current
Convenience Store Assistant
CITC
02.2022 - 08.2022
Store Assistant
Kano Store
04.2019 - 02.2022
Sales Representative/Logistic Coordinator/ IT
BIN ASHOOR GENERAL TRADING EST.
04.2014 - 03.2019
Network Support Associates/Customer Care
Iplus Intelligent Network Inc (PLDT)
12.2011 - 12.2012
Customer Care Admin/Network/IT Technician
Telekom Philippines Inc.
12.2006 - 08.2010
Technical Support Staff/ IT Staff
Callnexions Corporation
05.2006 - 11.2006
Bachelor of Science - Information Technology
Technological Institute of The Philippines
High School Diploma -
Talisay Polytechnic Institute