Boonsita Bungthong
Auckland,Henderson
Summary
Hardworking Table Games Supervisor with training in Games technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Table Games Team Coordinator
SKYCITY Casino
10.2023 - Current
- Coordinating the team on the floor.
- Coordinating early outs.
- Liaising with Workforce Planning to request additional team members and/or early starts.
- Ensure time and attendance exceptions are managed and resolved promptly via Kronos/Payroll Adjustments/Team Track
- Setting up the rosters for incoming shift.
- Provide additional support to the on-duty managers as required.
Dual Rate Table Games Supervisor
SKYCITY Casino
07.2022 - Current
- Supervise casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately.
- Manage the table games staff and assess each employee's ability to deliver pleasant service to the customers.
- Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis.
- Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
- Trained new table games dealers for improved performance and adherence to casino policies.
Casino Dealer
SKYCITY Casino
12.2018 - Current
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
Travel And Tourism
Sir George Seymour College
Auckland, NZ10.2014
Diploma(advance) in English
Unitec
Auckland, NZ2013
Skills
- Team motivation
- Interpersonal skills
- Strong mathematical skills
- Schedule Management
- Meeting leadership
- Excellent customer service
- Security awareness
- Dealer training
- Table game rules
Timeline
Table Games Team Coordinator
SKYCITY Casino
10.2023 - Current
Dual Rate Table Games Supervisor
SKYCITY Casino
07.2022 - Current
Casino Dealer
SKYCITY Casino
12.2018 - Current
Travel And Tourism
Sir George Seymour College
Diploma(advance) in English
Unitec
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