Bounmy Inthavong
Christchurch,CAN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Duty Manager
The Diversity
Christchurch Central , Christchurch
12.2022 - Current
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Monitored inventory levels to ensure product availability for customers.
- Liaised with other departments to ensure seamless operations across the organization.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Ensured adherence to health and safety regulations throughout the premises.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Responded promptly to any emergency situations that arose during shifts.
- Monitored performance of staff members, offering advice where appropriate.
- Organized employee appraisals, providing feedback where necessary.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Developed and implemented strategies to improve customer service.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Implemented quality control measures, significantly reducing error rates.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Data Entry Clerk
Birchwood orchard packhouse
Katikati , Katikati
03.2023 - 03.2024
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Checked source documents against entered data to ensure accuracy.
- Maintained data entry requirements by following data program techniques and procedures.
- Adjusted settings for format, page layout and line spacing.
- Identified, corrected, and reported data entry errors.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained updated knowledge of industry trends related to data entry operations.
- Prepared summaries of daily work completed for review by supervisors.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Compiled reports based on gathered information.
- Reviewed existing information for accuracy and made necessary corrections.
- Utilized specialized software applications related to the job role.
- Identified discrepancies between source documents and entered data.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Exceeded quality goals to support team productivity.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread and edited documents to correct errors.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Organized and filed data in appropriate locations for easy access to essential information.
Duty Manager
Thai Siam
Kakoura, Kakoura
01.2021 - 07.2022
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Monitored inventory levels to ensure product availability for customers.
- Liaised with other departments to ensure seamless operations across the organization.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Ensured adherence to health and safety regulations throughout the premises.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Responded promptly to any emergency situations that arose during shifts.
- Monitored performance of staff members, offering advice where appropriate.
- Organized employee appraisals, providing feedback where necessary.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Developed and implemented strategies to improve customer service.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Streamlined workflow processes, reducing project completion times.
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Trained new employees on company policies, job duties, and performance expectations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
Director of Restaurants
MyHanh Vietnamese Restaurant
Riccarton, Christchurch
04.1999 - 03.2018
- Optimized labor costs while maintaining high levels of customer service.
- Developed strategies to optimize profitability and customer satisfaction.
- Scheduled staff shifts and ensured adequate coverage during peak hours.
- Facilitated communication between kitchen staff members regarding orders placed by customers.
- Monitored customer feedback from online reviews and surveys.
- Collaborated with chefs to develop new menu items and enhance existing recipes.
- Conducted regular inspections of facilities to ensure food safety compliance.
- Resolved customer complaints promptly and professionally.
- Organized promotional events such as special dinners or holiday celebrations.
- Evaluated employee performance regularly to ensure quality service standards are met.
- Recruited, trained, and evaluated restaurant staff members.
- Managed and supervised day-to-day operations of multiple restaurants.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Negotiated contracts with vendors for supplies, equipment, and services.
- Maintained accurate records of sales performance across all restaurants.
- Identified opportunities to improve operational efficiency through process automation.
- Reviewed monthly financial reports submitted by individual restaurants.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Managed food preparation, guest interaction, quality control and customer relations.
- Optimized profits by controlling food, beverage and labor costs.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Hired, trained and motivated staff to fill all restaurant openings.
- Created unique recipes and applied various culinary techniques for authentic cuisine.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Produced detailed documentation to outline potential worker issues.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted staff by serving food and beverages or bussing tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Advertising
- Writing up Employment contracts
- Recurring qualified employees from overseas
- Surcuring work visa for employment
Education
High School Diploma -
Hutt Valley High School
Wellington 12-2002
Food Science And Technology -
Petone Polytechnic
Wellington 11-2002
Skills
- Cash Management
- Work Planning and Organization
- Employee Development
- Customer Service
Timeline
Data Entry Clerk
Birchwood orchard packhouse
03.2023 - 03.2024
Duty Manager
The Diversity
12.2022 - Current
Duty Manager
Thai Siam
01.2021 - 07.2022
Director of Restaurants
MyHanh Vietnamese Restaurant
04.1999 - 03.2018
High School Diploma -
Hutt Valley High School
Food Science And Technology -
Petone Polytechnic