Bowen Asekona
Auckland,AUK
Summary
Dynamic Department Manager at Woolworths NZ with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and performance management, I successfully implemented cross-training initiatives, fostering a versatile workforce. Committed to achieving goals while maintaining a professional environment and effective communication.
Overview
10
10
years of professional experience
Work History
Department Manager
Woolworths Nz
08.2015 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Personnel training and development
- Coaching and mentoring
- Budget management
- Performance management
- Operations
- Time management
- Teamwork and collaboration
Timeline
Department Manager
Woolworths Nz
08.2015 - Current
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