Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Consortium Construction 2018
03.2018 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Increased profit by streamlining operations.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operator Foreman
CCL Construction Limited
06.2017 - 03.2018
Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Conducted inspection of in-process or finished product.
Performed quality checks to identify finish discrepancies.
Lead crew of 3 labourers on daily basis
Planned and assigned work according to project needs and individual team member strengths
ERP Manager/Software Engineer at International Construction Consortium (Pvt) LtdERP Manager/Software Engineer at International Construction Consortium (Pvt) Ltd
Competitive USA Swimming Experience at Mariner Swim Club (2013-2018), NBAC (2018-current)Competitive USA Swimming Experience at Mariner Swim Club (2013-2018), NBAC (2018-current)