Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bradley Bird

Christchurch,CAN

Summary

Professional hospitality worker with high standards and a results-driven mindset. I have proven track record in maintaining cleanliness, organization, and safety in various settings.

Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

8
8
years of professional experience

Work History

Housekeeper

Novotel Christchurch Airpoirt
10.2024 - Current
  • Maintained cleanliness and organization in guest rooms and common areas to enhance overall guest experiences.
  • Implemented efficient cleaning routines, resulting in improved turnaround times for room preparation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Night Auditor

Novotel Christchurch Airport
04.2023 - 10.2024
  • Reconciled daily financial reports, ensuring accuracy and compliance with accounting standards.
  • Managed front desk operations, providing exceptional customer service to enhance guest satisfaction.
  • Conducted night audits, identifying discrepancies and resolving issues promptly for seamless operations.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Managed front desk operations during night, maintaining security and guest safety.

Senior Detailer

Jucy Rentals
03.2022 - 03.2023
  • Conducted thorough cleaning and detailing of vehicles to enhance customer satisfaction and vehicle presentation.
  • Implemented efficient detailing processes to improve workflow and reduce turnaround times.
  • Trained new staff on best practices for vehicle care and safety standards to ensure consistency in service quality.
  • Maintained inventory of cleaning supplies and equipment, ensuring optimal stock levels for operations.
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.

Breakfast Shift Manager

McDonald's
09.2020 - 02.2022
  • Supervised breakfast team to ensure efficient service and quality standards.
  • Trained new crew members on food safety and operational procedures.
  • Supervised daily cash handling procedures, ensuring accurate accounting records were maintained at all times.
  • Resolved customer complaints swiftly, enhancing overall dining experience.
  • Promoted a positive working atmosphere by encouraging teamwork among staff members during busy morning shifts.
  • Trained new team members on breakfast procedures, ensuring consistency in quality and service.

Freezer Worker

New World Kaiapoi
10.2017 - 01.2020
  • Managed inventory levels through effective organization and labeling of frozen goods.
  • Monitored temperature controls and logged data for regulatory compliance audits.
  • Managed restocking duties during peak hours efficiently without compromising workplace safety or product quality standards.
  • Assisted with breaking down loads and stocking assigned sections.
  • Developed strong knowledge of various frozen products, enabling effective recommendations tailored to customer needs.

Education

High School Diploma -

Kaiapoi High School
Kaiapoi, NZ
11-2016

Skills

  • Teamwork
  • Customer service-focused
  • Exceptional communicator
  • Staff training
  • Housekeeping
  • Quality assurance
  • Detail-oriented
  • Hardworking
  • Time management
  • Team support and collaboration
  • Professional and courteous
  • Customer feedback management

Accomplishments

  • Limited Service Volunteer ( LSV ) August intake 2017.
  • Crew CCO.
  • CTDP ( Crew Trainer Development Programme ).
  • MDP ( Management Development Programme ).
  • Food & Beverage Service with a Strand in Quick Service Restaurant Services Levels 3 ( NZQF 2104 ) and 4 ( NZQF 2105 ).
  • Limited Service Volunteer ( LSV ) August intake 2020.

Timeline

Housekeeper

Novotel Christchurch Airpoirt
10.2024 - Current

Night Auditor

Novotel Christchurch Airport
04.2023 - 10.2024

Senior Detailer

Jucy Rentals
03.2022 - 03.2023

Breakfast Shift Manager

McDonald's
09.2020 - 02.2022

Freezer Worker

New World Kaiapoi
10.2017 - 01.2020

High School Diploma -

Kaiapoi High School

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Bradley Bird