Bradley Wiltshier

As a Platform Analyst at 2degrees, I gained experience managing contact center platforms, particularly leveraging Zendesk to streamline customer service operations and internal business support. Not only gaining knowledge and technical skills in building workflows but also engaging proactively with key stakeholders, making sure the platform was fit for purpose to their needs.

Previously, as a Digital Content Specialist at Vocus, I oversaw the management of the consumer contact center's Knowledge Base in Zendesk Guide. This role helped me develop my skills in crafting, organizing, and maintaining knowledge-based articles.

My leadership tenure as a Technical Team Leader at Vocus, managing a team focused on technical support and billing queries, further refined my project management abilities, fostering a culture of knowledge sharing within the company. Collaborating with cross-functional teams and driving continuous improvement initiatives aligns seamlessly with the collaborative environment fostered at Starshipit.

I am excited about the possibility of contributing my skills and experiences to your team and am eager to discuss how my background aligns with the goals of Starshipit. Thank you for considering my application.

Golf - My dad taught me and my brother to play from a young age, I have played on and off for about 20 years and get out and play any chance I get

Video Games - Most of the time I like to unwind with some games, mostly Single player or Co-Op games more focused on story and exploration, like Satisfactory, Fallout, and Borderlands.

Gym - a recent change in lifestyle focused on getting better fitness and strength, something i never thought I would enjoy but have liked pushing myself to do more at the gym