Quote
Summary
Skills
Work History
Overview
Certification
Work Availability
References Available
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Bradley Wong

Bradley Wong

Pakuranga,AUK

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking leader and skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills

  • Problem Solving
  • Time management
  • Inventory Management
  • Process Improvement
  • Team Development
  • Safety Management
  • Customer Retention
  • Document Control
  • Business Planning
  • Performance reporting

Work History

Operations Manager

Kmart
08.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Supervised administration staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Line Manager

Kmart
11.2022 - 08.2023
  • Training and coaching an array of team members to successfully run store process/functions
  • Performing department layout updates based on customer trends, stock availability and pricing to maximize sales.
  • Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
  • Managed a team of skilled professionals to achieve key performance indicators consistently.
  • Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.

Store Manager

CONNOR Clothing
02.2021 - 11.2022


  • Executing effective and efficient processes to provide a great customer experience, re-evaluating efficient processes while remaining focused on continuous improvement
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized staff scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

CONNOR Clothing
10.2020 - 02.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Senior Retail Assistant

Cotton On Group
06.2018 - 10.2020


  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
  • Implemented loss prevention strategies to minimize theft occurrences and safeguard store assets.
  • Continually updated knowledge on industry trends and competitor activities to stay ahead in the market.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Overview

6
6
years of professional experience
1
1
Certificate

Certification


  • Certified [First Aid Level 2], [St John] - [18/01/2023-18/01/2025]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References Available

Upon Request

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Bradley Wong