BRADY BUCK
Christchurch
Summary
Worked within hospitality/retail-based roles for 18 years, predominantly as a Duty Manager/Assistant Manager. Gained extensive experience in leadership, customer management and conflict management. Have a strong focus on delivering excellent customer service both internally and externally. Results driven ensuring operational and strategical targets of the organisation are met. Long term goals are to continue to build my career, advancing into higher management roles, within retail industries.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Prime Range Fresh
12.2023 - Current
- Helped open the store and implement almost all operating procedures
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Developed and implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
Assistant Retail Manager
Briscoes Group
10.2019 - 12.2023
- Manage all Health and Safety requirements of the branch, including holding meetings, undertaking monthly workplace inspections, reporting, investigating incidents and making recommendations to ensure the workplace is a safe environment as per legal and organisational requirements.
- Lead a high performing team in the day-to-day operations ensuring all operational requirements are met.
- Passionate about developing and mentoring my direct reports on an individual basis as well as working with the team to create a more collaborative environment leading to increased productivity.
- Undertake internal controls such as banking, safe checks, discount/refund audits, stock in transit checks to ensure correct processes have been followed and the business is audit compliant.
- Utilise my extensive customer service skills to resolve any customer conflict issues that is escalated to me.
- Maximise product layout to increase sales, for example improving the indoor furniture layout which has resulted in an increase in sales of this category compared to other stores in our profit centre.
Bar Manager
Christchurch Cashmere Club
09.2018 - 10.2019
- Managed resourcing by monitoring staffing levels and creating effective rosters so that staff costs versus staffing levels were at the optimum level to meet budgetary requirements whilst providing effective service to the customers.
- Made intelligence led business decisions on product choice to ensure customer demands are met along with adherence to budgets such as negotiating a new contract with Pepsi.
- Developed and led a high-performance team through regular training, mentoring, and coaching.
- Created and implemented fit for purpose procedures to meet business objectives for example streamlining stocktake procedures which ensured correct stock levels and reduced waste.
- Stakeholder management of several key groups including suppliers, sales representatives, club members and maintenance personnel.
- Maintained an effective line of communication between management, team members, stakeholders, and club members/customers.
- Strategic planning – input of the replacement of assets and long-term plans in line with the overall 5-year strategic plan.
Duty Manager
Christchurch Casino
03.2016 - 08.2018
- Planned and managed large events with attendees of over 400 people, for example the Christchurch Casino Stables Bar at the annual Riccarton Races.
- Utilised customer service skills to understand clients’ needs and provided excellent service to satisfy or exceed the customers’ requirements.
- Effectively managed staffing levels and rostering with a workforce of permanent, part time and casual staff.
- Managed stock levels to meet customer needs whilst ensuring wastage was reduced.
- Monitored and managed intoxication, as per legal requirements, through building a good rapport with customers.
- Utilised technical knowledge of systems and processes to assist my direct reports with customer enquiries.
- General administrative duties for example writing an introduction booklet for new team members.
Grocery Assistant – Storeman – Grocery Buyer – Liquor Manager
New World, Richmond
02.2005 - 12.2011
- Progressed into more accountable roles over the time working at New World building on my knowledge and skills.
- Gained extensive experience of the overall operations of a supermarket such as stock ordering, product placement, and storeroom procedures.
- Supervised and mentored junior staff.
- Negotiated with sale representatives to gain best possible purchase prices whilst maintaining optimum stock levels.
- Was frequently the on-site Duty Manager.
Education
Bachelor of Commerce - Management
University of Canterbury
01.2012
Skills
- Leadership experience
- I have gained extensive leadership experience through leading high performing teams in several of my roles I foster a collaborative approach within the team, whilst utilising people’s strengths I provide coaching and mentoring to develop people and enable them to not only achieve their personal goals, but also add value to the team and organisation
- Customer service orientated
- I have a strong customer service focus, whether the customer is internal or external to the business Throughout my career I have developed excellent customer management skills ensuring that exceptional service is delivered throughout the complete customer journey
- Results Driven
- Working within the retail and hospitality industries I have been results driven through ensuring KPIs are met, resources are managed efficiently, and corporate strategic objectives are guiding our operational approach
Certification
Forklift licence with F endorsement
Timeline
Assistant Store Manager
Prime Range Fresh
12.2023 - Current
Assistant Retail Manager
Briscoes Group
10.2019 - 12.2023
Bar Manager
Christchurch Cashmere Club
09.2018 - 10.2019
Duty Manager
Christchurch Casino
03.2016 - 08.2018
Grocery Assistant – Storeman – Grocery Buyer – Liquor Manager
New World, Richmond
02.2005 - 12.2011
Bachelor of Commerce - Management
University of Canterbury