BRANDI KENNEDY
Christchurch,New Zealand
Summary
Currently I work for Suncorp Vero Insurance as a Property Claims Consultant. As a Property Claims Consultant my Role is to process and progress Insurance Claims from start to finish. I am the first point of contact for the Customers, Policy holders, Brokers,Stakeholders and handle queries and escalations daily via phone or email. I lodge New Claims and review their policies and what they are covered for to progress their Claim to complete it. I facilitate and co-ordinate appointments, referrals to Loss Adjustors, Suppliers, escalating their Claims where needed. I also manage Speed Claims. I work with complex systems in a fast Past environment I consider myself to be dependable, hardworking and reliable, with impressive time management and multi-tasking skills with the ability to work under pressure. I believe my experience, numerous administration and customer service skills are transferable. Paired with my resilience, integrity, and positive attitude, it would make me a valuable asset to any organization.
Overview
11
11
years of professional experience
Work History
Property Claims Consultant
Suncorp Vero
Christchurch Central, Christchurch
05.2023 - Current
- Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
- Maintained up-to-date knowledge of all relevant legislation governing the insurance industry.
- Reviewed claims processing procedures to ensure compliance with applicable laws and regulations.5
- Assisted customers in filing claims and providing necessary documentation upon request.
- Investigated suspicious claims activity, recommending further action when needed.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Take inbound and outbound calls for Customers and Stakeholders
- Lodging and progressing claims from Start to finish
- Identify and Develop connections with Vunerable Customers to assist then effectively
- Proactively keep Customers, intermediaries and Stakeholders fully informed of progression throughout their claim
- Resolve Customer/Intermediary Issues
- Manage Claims in a productive customer focused manor
- Negotiate with Brokers/Customers on Settlements.
- Process Cash Settlements and Payments
- Arrange Loss Adjustor/Suppliers/Building Referrals to progress customers claims
- Ongoing Training and courses
- Problem Solving and Resolutions
- Progression with Complex Claims
- Speed Claims
- Experience with Complex Systems and multiple systems and screens. Microsoft/Excel/Teams/Genesis/ Word/Einstein/Referral/Templates
EMERGENCY MEDICAL DISPATCHER/CALL HANDLER
St John Ambulance
Christchurch, New Zealand
05.2014 - 04.2023
- Answering, Assessing and Triaging Calls from the public
- Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
- Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
- Mentoring and Participation in Career Development and Training
- Reporting Equipment and Faults
- Coordinate with Emergency responders nationwide
- Maintain good Relationships with colleagues and management
- Provide comfort support and emergency instructions to anyone that calls 111 and are distressed to help them in an emergency situation until the Ambulance arrives to assist them.
ASSISTANT SECURITY/SURVEILLANCE MANAGER
World Cruises (Bimini Superfast)
Miami, America
06.2013 - 03.2014
- Access control and protection of both passengers and company assets
- Implementing Security policies and Procedures
- Reporting - Security and risk assessments, Investigations
- Observe and Report live Surveillance Shipboard and Casino
- Crowd Management
- Maintain Up to date understanding and continued education, Safety at Sea & Environmental Policies, Occupational Health and S0afety Maritime SEMS, Hazardous Dangerous Goods, Emergency Evacuation Procedures and Port procedures
Education
HIGH SCHOOL DIPLOMA -
Buller High School
BURSARY: HIGH SCHOOL CERTIFICATE -
Skills
- Strong computing skills; completed an NZQA Computer Course
- Ability to understand, operate and learn and pickup complex systems quickly
- Excellent keyboard skills; able to enter data efficiently and accurately
- Good written and verbal communication skills
- Confident and clear communicator with a wide range of people and ethnicities
- Strong customer service ethic
- Experienced in handling difficult situations in customer service and security roles
- Great negotiating skills
- Customer focused, professional, empathetic with the upmost integrity
- Insurance Claims Experience completing 102 courses on Finance, Customer service, Policies and more
Additional Information
I have many certificates which I can provide from my current and previous Employer relating to my experience
I can also provide emails I have received from Customers, and others alike complimenting, me on my performance and customer service.
I can provide copies of my Quality Assurance Results, which relates to my performance.
My References can be given upon request, and I have multiple from my current and previous employer
Timeline
Property Claims Consultant
Suncorp Vero
05.2023 - Current
EMERGENCY MEDICAL DISPATCHER/CALL HANDLER
St John Ambulance
05.2014 - 04.2023
ASSISTANT SECURITY/SURVEILLANCE MANAGER
World Cruises (Bimini Superfast)
06.2013 - 03.2014
HIGH SCHOOL DIPLOMA -
Buller High School
BURSARY: HIGH SCHOOL CERTIFICATE -
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