Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayan Morales

Hamilton,WKO

Summary

Motivated and reliable professional with over three years of hands-on experience in customer service, complemented by roles in warehouse operations and fast-paced food service environments. Proven ability to communicate effectively, resolve issues with empathy, and maintain a positive customer experience under pressure. Skilled in team collaboration, inventory handling, and multitasking across diverse roles. Known for a strong work ethic, adaptability, and a commitment to delivering high standards of service.
Key Highlights:
- 3+ years in customer-serving roles, consistently praised for professionalism and approachability
- Experience as a Warehouse Storeman, ensuring accurate stock control and timely dispatch
- Former KFC Cook and Team Member, thriving in high-volume settings with a focus on speed and quality
- Strong interpersonal skills, with a knack for building rapport and handling customer concerns gracefully
- Quick learner with a proactive attitude and a passion for helping others

Overview

8
8
years of professional experience

Work History

Customer Services, Major Accounts Officer

RSEA Safety NZ
09.2022 - Current
  • Communicate clearly and professionally with customers via email, phone, and in-person, ensuring every interaction is positive and productive
  • Resolve customer issues with confidence and care, using a solutions-focused approach to deliver timely and effective outcomes
  • Show empathy and understanding to foster trust and create a supportive customer experience
  • Adapt quickly to changing situations, customer needs, and diverse personalities in dynamic environments
  • Collaborate effectively with team members to achieve shared goals and maintain a strong, cooperative workplace culture
  • Use tools and CRM systems confidently to manage customer interactions and improve service efficiency
  • Pay close attention to detail when handling customer requests, entering data, and following up to ensure accuracy and consistency
  • Handle contact centre responsibilities including inbound/outbound calls and email support with professionalism and efficiency
  • Partner with internal teams to ensure a seamless and high-quality customer journey across all service touchpoints

Warehouse Storeman

Safety and Apparel
09.2020 - 09.2022
  • Oversaw accurate handling, storage, and tracking of inventory, maintaining optimal stock levels and reducing discrepancies through regular investigations
  • Picked, packed, and dispatched customer and internal orders with precision, contributing error-free delivery rates
  • Collaborated with internal teams to streamline warehouse operations and improve order fulfillment efficiency when necessary

Team Member (Cook & Frontline Service)

KFC Hamilton East
03.2018 - 08.2020
  • Prepared menu items to brand standards, ensuring consistency, cleanliness, and adherence to food safety protocols
  • Delivered fast, friendly service at counter and drive-thru, handling orders, payments, and customer inquiries with professionalism
  • Maintained clean and welcoming customer-facing areas, enhancing the overall dining experience and supporting team operations

Education

High School Diploma -

St John's College
Hamilton, NZ

Diploma - Management

University of Waikato
Hamilton, NZ

Skills

  • Customer Communication
  • Conflict Resolution
  • Empathy & Support
  • Adaptability
  • Team Collaboration
  • CRM Systems
  • Attention to Detail
  • Contact Centre Operations
  • Inventory Management
  • Order Fulfillment
  • Stock Control
  • Dispatch Coordination
  • Data Entry
  • Product Knowledge
  • Warehouse Logistic

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Services, Major Accounts Officer

RSEA Safety NZ
09.2022 - Current

Warehouse Storeman

Safety and Apparel
09.2020 - 09.2022

Team Member (Cook & Frontline Service)

KFC Hamilton East
03.2018 - 08.2020

High School Diploma -

St John's College

Diploma - Management

University of Waikato
Brayan Morales