Bree Going

As a Practice Manager in a medicinal cannabis clinic, I play a pivotal role in ensuring the smooth and efficient operation of the practice. The clinic specialises in providing personalised medicinal cannabis consultations and treatments to patients, adhering to regulatory standards and focusing on enhancing patient well-being.

• Recruit, train, and oversee administrative staff.
• Procure clinic materials and prescription medications and liaise with internal and external parties as needed.
• Coordinate and facilitate regular staff meetings and performance reviews.
• Organise patient records using electronic health record systems.
• Ensure adherence to all established policies and procedures.
• Manage timekeeping and maintain safety and security of the practice.
• Supervise daily practice operations, oversee all administrative functions, and collaborate with team to ensure effective practice management and achievement of objectives.
• Prepare weekly/monthly reports for CEO and compile Section 29 data reports for external stakeholders on a monthly basis.
• Oversee day-to-day operations of the practice.
• Engage with patients to address any concerns or complaints.
• Addressed and remedied all patient or team member issues.
• Supervised team of 4-5 office personnel.

In this role, I was responsible for a range of administrative and support tasks that ensure the efficient operation of the office. This includes managing communications, scheduling appointments, preparing sales documentation, and maintaining client and property records. Assist the sales team by coordinating property viewings, handling client inquiries, and providing general support to enhance their productivity.

• Handle Marketing: Assist with creating and updating property listings and promotional materials to attract potential buyers.
• Maintain Records: Update and manage client and property databases, ensuring all information is accurate and up-to-date.
• Manage Correspondence: Handle emails, phone calls, and client inquiries to ensure timely and effective communication.
• Facilitate Communication: Liaise with clients, body corporates, building managers, and legal professionals to support smooth transactions.
• Support Sales Team: Assist sales team with administrative tasks, including preparing marketing materials and tracking sales leads.
• Contribute to Sales Goals: Support sales team in achieving their targets by providing timely and accurate administrative assistance, leading to increased sales and client satisfaction.
• Prepare Sales Documentation: Generate and process sales contracts, lease agreements, and other essential paperwork, ensuring accuracy and compliance.
• Proven ability to learn quickly and adapt to new situations.

In this position, being the first point of contact for patients and visitors, responsible for managing front desk operations, handling appointment scheduling, and addressing inquiries. To ensure that patient records are accurately maintained and that the clinic’s administrative processes run smoothly. Additionally, I support the medical and administrative teams by coordinating communications and assisting with day-to-day tasks.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring welcoming environment.
• Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.

In this role, you are responsible for performing a variety of cleaning tasks in residential settings, including dusting, vacuuming, mopping, and sanitising. The primary goal of your role is to deliver exceptional cleaning services that enhance the comfort and satisfaction of clients. By ensuring thorough and efficient cleaning of residential properties, you contribute to the overall reputation of the cleaning service, helping to maintain high standards of cleanliness and client satisfaction.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Maintained high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
• Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.

Handle range of administrative tasks that ensure smooth day-to-day operations. This includes managing phone calls and emails, scheduling appointments, processing invoices, and maintaining accurate records. Coordinating job schedules, preparing documentation, and assisting with customer inquiries. Working closely with both administrative staff to facilitate effective communication and efficient workflow.

Responsible for range of tasks that include feeding and caring for dairy cattle, maintaining farm equipment, and assisting with milk production and processing. With hands-on experience from growing up on a dairy farm provides me with valuable insights into the nuances of dairy farming, enabling myself to perform these duties effectively. Work closely with the farm manager and other team members to ensure that all farm operations are carried out efficiently and in accordance with best practices.

In this dual-role position, responsible for performing cleaning tasks, including sweeping, mopping, dusting, and ensuring that common areas are tidy and hygienic. Simultaneously, manage front desk duties, such as greeting visitors, answering phone calls, and handling basic administrative tasks. This role required balance to perform these responsibilities effectively, ensuring clean and professional environment for both staff and visitors.