Stacey Williams
Masterton,Wairarapa
Summary
Adept at fostering team collaboration and driving continuous improvement, I leveraged my problem-solving and people management skills at Focus to enhance team performance and operational efficiency. My experience includes streamlining administrative processes at Williams Trucking Limited, achieving significant improvements in productivity and customer satisfaction. With experience in Xero and Xero payroll along with Spark provisioning programs, learning new software is met with enthusiasm and commitment to succeed and do well.
Overview
30
30
years of professional experience
Work History
Team Leader of Provisioning
Focus
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Owner/Bookeeper/Administrative Manager
Williams Trucking Limited (Myself and My Husband)
06.2014 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Proficient experience in Xero and Xero payroll
Business Hub Provisioning
Focus
08.2019 - 08.2022
- Established key performance metrics to monitor team success, driving continuous improvement efforts across all operations.
- Oversaw the development of detailed project plans to guide provisioning activities from inception through completion.
- Developed strong vendor relationships, resulting in improved service levels and reduced costs.
- Cultivated a culture of continuous improvement within the department by encouraging feedback exchange among team members.
- Coordinated communication efforts between departments, facilitating smoother execution of shared objectives and fostering a collaborative work environment.
- Managed a diverse portfolio of projects, consistently meeting deadlines while maintaining high-quality standards.
Sales Support
Spark Business Hub Wairarapa
08.2007 - 08.2019
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Collaborated with team members for streamlined operations and efficient sales support.
- Championed process improvements that led to significant time savings in routine tasks related to sales support operations.
- Organized training sessions for new hires, equipping them with essential skills for success in their roles as Administrative Sales Support Specialists.
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
Checkout Operator
Woolworths Supermarket
01.2002 - 08.2005
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Shop Assistant
Copper Kettle Dairy
01.1995 - 01.2002
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Reduced wait times by efficiently processing transactions at the cash register.
Education
School Certificate -
Makoura College
Masterton12.1998
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff education and training
- Multitasking
- Time Management
- Decision-Making
- Interpersonal Skills
Timeline
Team Leader of Provisioning
Focus
08.2022 - Current
Business Hub Provisioning
Focus
08.2019 - 08.2022
Owner/Bookeeper/Administrative Manager
Williams Trucking Limited (Myself and My Husband)
06.2014 - Current
Sales Support
Spark Business Hub Wairarapa
08.2007 - 08.2019
Checkout Operator
Woolworths Supermarket
01.2002 - 08.2005
Shop Assistant
Copper Kettle Dairy
01.1995 - 01.2002
School Certificate -
Makoura College
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