Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Brenda Hill

Manurewa,AUCKLAND

Summary

Veteran Administrator effective at developing and maintaining systems keeping data collection efficient, accurate and secure. Enterprising and logical with detail-oriented and systematic nature. Ready to bring 15+ years of experience to dynamic, growth-oriented position with Counties Manukau Health.

Overview

43
43
years of professional experience

Work History

Administration Team Lead - Module 6

Te Whata Ora - Counties Manukau
10.2021 - 03.2024
  • Managed 7 Patient Care assistants to get optimum results from work performance the service
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported team to facilitate timely appointments for patients to ensure continued care.
  • Develop staff relationships foster positive work environment
  • Co-ordinate with Charge Nurse to assist in daily clinic structure (setup of customs and permanent clinics) , weekly/monthly reports.
  • Identified opportunities for process improvements, implementing changes when required.
  • Created weekly schedule for approx 20 Clinicians.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.

Clinic Analyst

Counties Manukau Health
04.2021 - 10.2021
  • This position required detail and accuracy to maintain outpatient clinics that are to run at Manukau Super clinic, in the Community and Middlemore Hospital.
  • This involves maintaining a daily diary which includes clinic adjustment.
  • Doctors leave, clinic closures, clinic location, structures of clinics and Clinicians personal requests.
  • All outpatient clinics both permanent and customs maintained on request.
  • Conducted weekly audits on the analyst work and provide statistics monthly to upper management.
  • This position involves direct contact with team leaders, service managers, doctors and fellow administrative staff.
  • Task are often executed under pressure as work is required on demand, and prioritizing work load essential.

Senior Customer Service Representative

Counties Manukau District Health Board
01.2009 - 10.2021
  • This position requires customer service to a wide demographic personnel confirming medical appointments, rescheduling appointments, taking complaints, floor walking, keeping monthly statistics.
  • This positions required good communication skills an ability to listen and ability to action many varied requests – providing a solution making both the patient and departments ability to work together for optimized relationships.
  • Conducted customer service training for new hires.
  • Resolved escalated customer complaints in a timely manner. Handling difficult situations with tact, diplomacy and professionalism.
  • I also have provided temporary cover for reception desk at Manukau Super Clinic Surgery/Theatre front desk managing files and one on one patient contact at Manukau Super clinic.

Administration

Manukau Health Trust
04.2013 - 11.2013
  • This was for a Private Specialists based in Manukau Super Clinic I started this position as a six month contract while employee was overseas then continued to provide casual cover until fully employed with them again in 2013.
  • My responsibilities were logging referrals, scheduling appointments, booking surgery, organising rooms and staff for specialists, invoicing, maintaining medical notes and theatre files, cashier duties and End of month financial account management.
  • This position involved constant contact with the private specialists to liaise times of availability and patient numbers for clinics. Maintaining full clinic numbers often after hours.
  • I was directly involved with the closure of the Trust, in 2009 and total sorting and allocation of 10 years of patient files, sorted by Specialist.

Homemaker

Homemaker
01.1993 - 04.2009
  • While I ceased working full time to have I family I was also involved in the following.
  • Operating a home Business.
  • Running an Mothers Home School Support group with 90 members.
  • Teaching – homeschooled my children.
  • Organising conferences for international speakers – approx. 400-600 attendees.
  • Voluntary work in the community – food parcel deliveries.

Administrative assistant

CS Company NZ Ltd
09.1992 - 09.1993
  • I was employed to assist the company’s accountant.
  • My responsibilities were debtors, creditors, two payrolls, bank reconciliation, overseas accounts, management of off shore funds and general cash flow.

Accounts assistant

Marley Company
03.1992 - 08.1992
  • Employed while staff member was on maternity leave, to handle 12,000 Debtors accounts and assist credit controller.
  • I covered two payrolls while accountant was away.
  • Additional tasks assigned to me were assisting sales and customer service team, helping in stock take data entry.

Debtor’s wages clerk

Vision Wallcoverings
04.1986 - 03.1992
  • Managed 15-20 large account each having 80 stores nationwide.
  • Payroll for 100 staff, creditors, journals, petty cash and bank/ account reconciliations as well as assisting accountant.

Accounts Senior

Sterling Pharmaceuticals
01.1981 - 03.1986
  • Started in company as Office Junior worked my way to Accounts senior, supervising four staff, debtors, creditors, bank reconciliation and sales analysis, responsible for two payrolls and company representative and executive expenses, petty cash.

Education

People Leader Essential Course

Counties Manukau Health
08.2022

Team Lead Certificate Level 4

Waikato University
10.2020

Skills

  • Time management
  • Customer service
  • Working collaboratively
  • Flexible
  • Troubleshooting
  • Computer skills
  • Conflict resolution
  • Relationship building
  • Training & Development
  • Audit management

References

  • Richard Small General Manager - Surgery, Anaesthesia & Perioperative Services - Counties Manukau District Health Board Mobile: 021 225 3643
  • Beverley Higham Functional Specialist Outpatient/Elective Surgery Services Counties Manukau District Health Board Extn: 58906 Mobile: 021 920 947

Additional Information

  • Personal interests/activities: Spending time with family Quilting, Gardening,.
  • Completed NZ Certificate in Business (introduction to Team Leadership) October 2020

Timeline

Administration Team Lead - Module 6

Te Whata Ora - Counties Manukau
10.2021 - 03.2024

Clinic Analyst

Counties Manukau Health
04.2021 - 10.2021

Administration

Manukau Health Trust
04.2013 - 11.2013

Senior Customer Service Representative

Counties Manukau District Health Board
01.2009 - 10.2021

Homemaker

Homemaker
01.1993 - 04.2009

Administrative assistant

CS Company NZ Ltd
09.1992 - 09.1993

Accounts assistant

Marley Company
03.1992 - 08.1992

Debtor’s wages clerk

Vision Wallcoverings
04.1986 - 03.1992

Accounts Senior

Sterling Pharmaceuticals
01.1981 - 03.1986

People Leader Essential Course

Counties Manukau Health

Team Lead Certificate Level 4

Waikato University

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Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. 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Brenda Hill