Brenda Mackay
Tauranga
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Health Care on 15th
07.2023 - Current
- Registered and greeted patients upon arrival for efficient check-in processes.
- Scheduled appointments utilising Medtec software to enhance operational workflow.
- Directed phone calls and emails to appropriate departments for timely responses.
- Received and transferred GP notes for both new and existing patients.
- Requested necessary information from other practices to support patient care.
- Scanned and filed incoming mail into patient files for organised record-keeping.
- Processed payments accurately while balancing the till each day.
- Assisted with end-of-month accounting procedures to ensure financial accuracy.
Director and Designer
Backriver Bags
05.2012 - 09.2025
- Designed and created quality leather handbags for enhanced market presence.
- Handled purchasing of raw materials to ensure continuous production.
- Managed all administrative tasks with a focus on online marketing strategies.
- Controlled inventory to maintain optimal stock levels.
- Provided exemplary customer service to foster customer loyalty.
- Facilitated sales operations to drive revenue growth.
Administrative Assistant
Elite Automotive Ltd
03.2023 - 07.2023
- Answered phone calls to ensure efficient communication with clients.
- Processed payments accurately to maintain financial records.
- Liaised with customers to address enquires and provide assistance.
- Scheduled bookings for vehicle maintenance and repairs to optimise service flow.
- Assisted with end of month accounts.
Clothing Sales Associate
East Coast Maunganui NZ
02.2021 - 07.2021
- Managed inwards and outwards goods optimising inventory flow efficiency.
- Handled pricing and merchandising to boost sails performance.
- Delivered exceptional customer service improving client satisfaction,
- Covered for maternity leave on a short term contract.
Salesperson
Mangonui ITM 2002 Ltd
06.2005 - 12.2009
- Sales in building products, paint, kitchen cabinetry and bathroom products.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed phone communications to address enquires and provide support.
- Conducted stocktakes to ensure inventory accuracy and availability.
Education
Chef - City & Guilds
Bay of Plenty Polytech
Tauranga, NZ11-2006
Skills
- Patient registration
- Appointment scheduling
- Medical software proficiency
- Customer service
- Cash handling
- Payment processing
- Record keeping
- Inventory management
- Administrative support
- Communication skills
- Data entry accuracy
- Sales operations
- Quality control
- Time management
- Front desk operations
- Telephone etiquette
- Patient scheduling
- Office administration
- Electronic medical records
- Mail management
- Records maintenance
- Inpatient care
- Inventory oversight
- Point-of-sale system
- Petty cash management
- Record processing
- Patient reception management
- Patient callbacks
- Collaboration and teamwork
- Patient billing
- Invoice processing
- Creativity and design
- Online marketing
- Tailoring
- Chef
Timeline
Medical Receptionist
Health Care on 15th
07.2023 - Current
Administrative Assistant
Elite Automotive Ltd
03.2023 - 07.2023
Clothing Sales Associate
East Coast Maunganui NZ
02.2021 - 07.2021
Director and Designer
Backriver Bags
05.2012 - 09.2025
Salesperson
Mangonui ITM 2002 Ltd
06.2005 - 12.2009
Chef - City & Guilds
Bay of Plenty Polytech