Brendalyn Peros
Auckland,AUK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Papa Gee Cafe
Vigan City , Philippines
02.2019 - 01.2025
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Help Desk Assistant
Hynds
East Tamaki, Auckland
12.2008 - 12.2009
- Supported customers with password resets and account customization.
- Reported problem resolutions to users via phone or email communication.
- Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
- Assisted end-users with basic IT training such as how to use specific applications or features within the operating system environment.
- Documented issues in bug tracking system for reporting.
- Evaluated software or hardware to recommend improvements or upgrades.
Administrator
Internet City
Dubai, UAE
02.1998 - 02.2001
- Implemented strategies to take advantage of new opportunities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted in the development of new administrative systems, procedures and policies.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
Education
Diploma in Systems Technology - Information And Communication Technology
Computer Power Plus
Auckland, NZ03-2017
Bachelor of Arts - Applied Psychology
University of Northern Philippines
Philippines03-1998
Skills
- Technical support
- Remote support experience
- Call handling
- Help desk software
- Customer service
- Technical troubleshooting
- User training
- Empathy and patience
References
References available upon request.
Timeline
Administrative Assistant
Papa Gee Cafe
02.2019 - 01.2025
Help Desk Assistant
Hynds
12.2008 - 12.2009
Administrator
Internet City
02.1998 - 02.2001
Diploma in Systems Technology - Information And Communication Technology
Computer Power Plus
Bachelor of Arts - Applied Psychology
University of Northern Philippines
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