Brendan Haami
Customer Relations
Stratford,TKI
Summary
Dynamic Account Manager with a proven track record. Skilled in customer relationship management, I foster loyalty and retention through effective communication, resolving client issues and aligning services with client needs. Pursuing full-time role that presents professional challenges and leverages interpersonal skills. I am passionate about building those lasting partnerships and delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Account Manager & Sales
Farmlands Co-operative
05.2023 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Implemented feedback mechanisms, gathering client input to drive continuous improvement in service quality.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Trained new team members on account management best practices, fostering a culture of knowledge sharing and support.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account & Sales Manager
Envirowaste NZ
02.2020 - 05.2023
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Negotiated contracts with clients, ensuring favourable terms while maximizing company profitability.
- Managed key accounts, providing exceptional service and support for improved client retention rates.
- Developed strong rapport with clients through consistent communication and timely resolution of issues or concerns.
- Built relationships with customers and community to generate new business & establish long-term business growth.
- Analyzed market trends to identify new business opportunities and inform product offerings.
Central North Island Account Sales Manager
Pact Group
04.2017 - 05.2020
- Developed and executed strategic sales plans aligned with organizational goals.
- Cultivated strong relationships with key clients to enhance loyalty and retention.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Implemented systems and procedures to increase sales.
Real Estate Agent
Matthew & Co Realestate
10.2012 - 04.2017
- Guided clients through property transactions, ensuring compliance with local regulations and market trends.
- Developed comprehensive property listings using targeted marketing strategies to attract potential buyers.
- Conducted in-depth market research to inform pricing strategies and investment opportunities for clients.
- Facilitated property showings, ensuring optimal presentation and client engagement.
- Developed marketing materials utilizing social media platforms to enhance property visibility.
- Mentored junior agents, sharing best practices in sales techniques and client relations.
- Cultivated relationships with clients, resulting in repeat business and referrals through exceptional service.
- Generated leads for sales and rental properties through cold calls and referrals.
Owner Operator Health & Fitness
Self-employeed
10.2008 - 05.2013
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Led community engagement efforts to build brand loyalty and increase local presence.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed and Implemented personal and team prescribed training programmes.
- Established South Taranaki High Performance Academy for young aspiring Athletes.
Education
No Degree -
Stratford High School
Stratford, NZSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Networking skills
- Customer relationship management (CRM)
- Customer needs assessment
- Employee mentoring
- Goal oriented
- Relationship building and management
Timeline
Account Manager & Sales
Farmlands Co-operative
05.2023 - Current
Account & Sales Manager
Envirowaste NZ
02.2020 - 05.2023
Central North Island Account Sales Manager
Pact Group
04.2017 - 05.2020
Real Estate Agent
Matthew & Co Realestate
10.2012 - 04.2017
Owner Operator Health & Fitness
Self-employeed
10.2008 - 05.2013
No Degree -
Stratford High School