Brendan Hambrook

• Analysis of business requirements.
• Identify gaps / inefficiencies and make recommendations about how implementing the TLP Software suite will assist / solve / streamline current pain points.
• Writing development specifications.
• Testing.
• Project Management.
• Configuration of the system (Data Views & Schemas)
• Assistance with database migration.
• Documentation of processes for users.
• Providing Super User- and End User Training.
• Customer Support.

• Responsible for configuration, writing, and executing test scripts, and training in relation to Accounts Receivable & Cash Management modules for Oracle Fusion.
• Maintaining relationships with multiple vendors and TWG business
• Briefly seconded to assist the Business Analyst team, sourcing business requirements and assisting with architectural integration design and user interface design.

• Supported subsidiary onboarding process to D365 through managing data management of global address book (customers & vendors), configuring modules, item and GL.
• Constructed Test Suite for secondary and primary phases for the Order to Cash and Billing modules
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Improved business direction by implementing changes based on collected feedback.

• Management of all Credit Control related matters for companies POAL, BSL, NTL, PCL, SFL, WW.
• Trade Credit Insurance - Managed relationship with insurance broker, renewals, declarations.
• Business Analyst
• ERP Sys Admin - Administration of Billing & Order to Cash modules, ticket triage, vendor management
• Tester - Testing of packages released to multiple environments across all companies
• CRM Champion
• Staff Trainer for ERP AR, HS Module, Information Management & CRM

• Management of a team of 8 staff consisting of 7 Billing staff and 1 Credit Controller. Ensuring all Billing and Credit requirements are met on a monthly basis while complying with company policy and audit controls.

Achievements;

• Successful managment and implementation of new billing module within ERP (Dynamics AX). Management of test 2 test analysts, 1 business analyst and vendor relationship over a 2 year period consisting of a 12 month support period acting as the super user.
• Working closely with our analytics group, successfully introduced numerous reporting enhancements and metrics to help drive our business
• Consistently met KPI's and was within the top group of managers in terms of performance
• Submitted a proposal for a customer portal which was accepted and is currently on a journey of being developed by the business
• Identified and remedied numerous examples of revenue leakage equating to approx. $400k per annum
• Implemented robust controls in response to risks identified during revenue audits
  

• Scope of Role;
• Dealing with a broad number of issues and enquiries, we are tasking with providing solutions for a number of situations
• Our overall objective is to along with internal and external stakeholders ensure expedient importation and exportation of containerized and break bulk cargo whilst meeting our obligations in regard to Health & Safety, Customs and Bio-security
• Achievements;
• Continual positive feedback from managers, sighted as consistent top achiever in group
• Selected as super user for Narvis system implementation, working closely with IT and management during go-live and keeping team up to date with any issues and their resolution
• Created process for monitoring and reporting long dwell contains at Fergusson Terminal which contributed to improving efficiency of operations
• Contributed to process development for key client billing
• Raised several ideas in company project management tool, two of which were implemented
• Nominated as staff trainer

• To ensure all client (, ) shipments are pre-cleared, to manage all administrative and logistical requirements liaising globally with internal and external contacts
• Achievements;
• Oversaw implementation of three instances of system changes within a 12 month period for 3M imbedded department
• Led training of a dozen employees over a 24 month period
• Received CEVA ANZ award for work during transition from DSL to CEVA Logistics
• Received ANZ award for work during clients system changes, work also recognized by clients Australian subsidiary in which high praise was received
• Continual positive feedback from client, sighted as a heavily reliable and irreplaceable component of their operation.