Brendan Hapeta

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among staff and leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed stock and supply chain operations to achieve timely and accurate delivery of goods and services.
• Undertook maintenance work with the team
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

• Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
• Enhanced delivery efficiency by optimizing routes and time management strategies.
• Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
• Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
• Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
• Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
• Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
• Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
• Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
• Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
• Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
• Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
• Streamlined the pick-up process by proactively organizing packages based on destination priority.
• Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
• Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
• Assisted customers with package tracking inquiries, providing accurate information on delivery status.
• Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
• Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
• Expanded company reach within the local community through active participation in promotional events as a representative of the courier service.
• Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Followed company policies and procedures during shift.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Drove safely at all times to avoid accidents and harm.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Contacted customers to confirm delivery details and locations.

- Improved overall stable operations by implementing efficient management strategies and scheduling systems.

• Developed comprehensive training programs for stable staff to ensure consistent handling practices and quality care for the horses.
• Increased client satisfaction through clear communication of boarding expectations, policies, and fees while ensuring a welcoming atmosphere at the facility.
• Developed strong relationships with breeding farms enabling effective coordination of broodmare care, foaling preparations, and stallion management services.
• Strengthened employee performance with ongoing coaching, feedback, and development opportunities leading to higher retention rates among staff members.
• Ensured compliance with industry regulations by maintaining accurate records on horse health, vaccinations, and breeding histories.
• Collaborated effectively with veterinarians to develop preventive healthcare plans tailored to individual horse needs while monitoring general herd health trends closely over time.
• Streamlined stable maintenance procedures for a cleaner and safer environment for both horses and staff.
• Organized and executed efficient daily routines for horse care, feeding, turnout, and exercise ensuring optimal animal welfare.
• Managed emergency situations calmly and effectively while prioritizing the safety of horses and staff members involved in incidents or accidents.
• Established strong working relationships with clients by providing exceptional customer service and addressing concerns promptly.
• Performed repairs and preventive maintenance on equipment and property.

• Maintained clean stables for optimal horse health and safety standards.
• Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
• Monitored horse behaviours closely, promptly addressing any issues or concerns to maintain their wellbeing.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
• Administered horse medication and necessary special care.
• Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
• Promoted a safe working environment, adhering to all necessary protocols and procedures.
• Worked with stable hands to clean stables and riding areas.
• Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
• Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
• Enhanced horse care by implementing efficient grooming and feeding routines.
• Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
• Supported trainers during riding , providing assistance in handling horses and maintaining equipment.
• Developed strong relationships with clients, providing excellent customer service through effective communication skills.
• Assisted with inventory of supplies, maintaining an organized workspace and preventing shortages of essential items.
• Reduced injury risks by consistently inspecting tack and equipment for damage or wear before use during training sessions or rides.
• Collaborated with veterinarians on regular check-ups, helping to ensure optimal equine health.
• Rode horses on the track when required