Brendon Peat

• Provided clinical and technical support to anaesthetists in Operating Theatres, Post Anaesthesia Care Unit, and Intensive Care Unit.
• Provided patient care and assistance throughout all aspects of perioperative, interventional and investigative procedures requiring anaesthesia.
• Completed daily checks of the anaesthetic machine and all anaesthetic equipment.
• Responded and assisted with emergencies across the perioperative area, on the wards, in the Emergency Department and Interventional Radiology and MRI units.
• Prepared life preserving equipment, intravenous lines and monitoring equipment.
• Administered blood, blood products, and supportive fluids.
• Assisted Anaesthetist's with airway management and administration of medications.
• Completed in-house training, Diploma in Anaesthetic Technology and obtained Registration with the Medical Sciences Council of New Zealand.

• Returned to Westpac as a Customer Banking Consultant in the St Heliers Branch.
• Assisted with home lending, on-boarding of customers, opening accounts, and compliance management.
• Was flexible during Covid-19 lockdowns, adapting to phone based appointments and assisting with overflow from Customer Care and Mortgage Operations (broker team).
• Assisted customers facing Covid-19 related financial hardship.

• Overall responsibility for safety, security and comfort in the aircraft cabin for up to 191 passengers
• Managing a team of 3-4 cabin crew
• Responsible for monitoring and managing on time performance
• Requirement to check and complete flight paperwork including; Flight Reports, Appraisals, Guest Injury/illness Reports, Safety Reports, Quarantine Information, General Declaration Forms.
• Management of in-flight emergencies including medical emergencies.
• Liason with Ground Crew, Flight Crew, Cabin Crew, Catering, Cleaning, Biosecurity.

• Providing In-Flight support and coaching to new Cabin Crew members.
• Ensuring new Cabin Crew members follow Standard Operating Procedures.
• Providing feedback to management about the progress of new Cabin Crew members.
• Identifying additional training needs of new Cabin Crew members as required.

• Ensuring the security, safety and wellbeing of passengers and colleagues.
• Delivering a genuine, memorable experience for passengers
• Collaborating with Cabin Crew, Flight Crew and Ground Crew to ensure a seamless journey for our travellers

Additional Responsibilities:

• Workplace Health & Safety Representative.

• Working as part of the Auckland Central Premium Banking Team to manage the retention and growth of a portfolio of the highest value customers in the Ponsonby area.
• Supporting the Bank Manager in driving the sales business strategy as a senior member of the sales team.
• Acted as Bank Manager in the Bank Manager’s absence.

• Supported four Mobile Mortgage Managers to meet customer needs
• Proactive task management, using initiative and influencing skills
• Compliance management through coaching and influencing behaviours
• Process improvement by identifying and suggesting improvements in efficiency and effectiveness
• On-boarding, Lending training and coaching for new Mobile Mortgage Managers
• Successfully coached 3 Mobile Mortgage Managers through a fast track lending accreditation process to attain CAL 1 (top level lending accreditation).
• Presented an efficiency improvement initiative to senior managers within the Mobile Channel with excellent feedback from the channel leadership team.
• Nominated for channel contribution award for work on technology in the mobile channel.

• Complex home, small business, & personal lending with top tier lending accreditation
• Investigating customer enquiries, and providing resolutions to effectively deal with customer queries and issues.
• On-boarding new customers, as well as effectively managing the relationships with the Bank’s existing customers.
• Working as part of a team to identify referral opportunities, and liaising with other business units such as Business, Private and Wealth to ensure all customer needs are met.
• Strong analytical and negotiation skills through Personal, Home and Business lending.
• Excellent time management and attention to detail required in handling a high volume of queries as the only full time consultant in a busy branch.

• Dealing with a variety of customer queries, and providing resolutions.
• Handling and processing cash, processing documents for customer records, branch cash management including Foreign exchange and ATM funds, and reconciling branch suspense accounts.
• Identifying sales and referral opportunities.
• Meeting weekly targets of 15 customer referrals to a Banking Consultant.
• Working in a fast paced environment with a close-knit team