Results-driven professional skilled in customer service, team collaboration, and employee training. Proven ability to resolve conflicts and mentor new hires, contributing to improved team performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mobil
, Rotorua
03.2024 - Current
Executed daily tasks with accuracy and efficiency to support overall operations.
Promoted high customer satisfaction by resolving problems with friendly service.
Handled customer requests and resolved inquiries to enhance satisfaction.
Executed regular maintenance tasks to prevent equipment failures.
Worked successfully with coworkers to accomplish goals and address issues related to our products and services.
Mentored new hires to improve onboarding experience and team integration.
Customer Service Representative
D & L Investment's LTD
, kawerau
05.2023 - 01.2024
Enhanced customer satisfaction by addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Updated account information to maintain customer records.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Maintained clean and orderly workspace by mopping floors, emptying trash cans, and wiping surfaces.
Fish Factory
Te Arawa Fisheries
, Tauranga
02.2021 - 04.2021
Inspected food goods for quality and removed unwanted items while packing fresh goods.
Firewood Stacker
Blazing Wood
, Rotorua
09.2011 - 11.2012
Executed safety protocols to ensure safe equipment operation.
Assisted in loading and unloading trucks to maintain workflow efficiency.
Stacked wood onto pallets for streamlined transport within facility.
Kiwifruit Packer
East Pack
, Te Puke
01.2011 - 04.2011
Packed kiwifruit for distribution according to quality standards.
Collaborated with team members to optimize packing processes.
Adhered to strict food safety regulations while packaging products.
Inspected fruit for defects and removed substandard products.