Brendon Willoughby
Northwood,Christchurch
Summary
Experienced retail leader and sales professional with a successful history of driving sales and building client and team relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
BNT Automotive
, Canterbury
10.2022 - Current
- Develop, maintain, and grow key customer relationships within the existing customer base and identify new potential customers.
- Develop and implement sales programs to help exceed both customer and business targets.
- Work in partnership with key accounts, product managers, and marketing team, and branch teams to identify new opportunities with existing clients to create business growth.
- Achieve sales targets through effective planning, relationship management, understanding customer needs, and applying sound product knowledge to provide customers with solutions to meet those needs.
- Utilize effective negotiation techniques to obtain maximum results from situations, including those in which interests conflict, both in terms of content and maintaining good relations.
- Proactively seek out new business opportunities within the marketplace.
Store Manager
Supercheap Auto Riccarton
Christchurch, CAN
08.2017 - 10.2022
- Oversaw the operations of New Zealand's largest Supercheap Auto Superstore, handling both retail and trade activities.
- Provided training and support to store management teams throughout the region and executed successful stocktaking projects annually.
- Managed trade program in-store, building strong customer relationships and acquiring new B2B clients while leveraging retail business's sourcing and supply chain for optimal solutions.
- Coached team members in product knowledge, sales incentives, and selling techniques, significantly increasing the customer experience and financial performance.
- Ensured complete customer satisfaction by promptly addressing and resolving their concerns.
- Applied safety to every aspect of the job, ensuring all necessary steps were taken so all team members could go home safe every day.
- Implemented effective strategies for succession planning and people development.
Department Coordinator
Officeworks
Perth, Western Australia
01.2016 - 08.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated team members to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Managed sales of office supplies, furniture and full print and copy solutions to clients ranging from single unit retail sales up to large commercial fit-outs.
- Strong negotiation techniques used to close sales while communicating with all internal and external stake holders required to get the solution delivered to the customer.
Assistant Manager/Store Manager
Supercheap Auto Australia
Perth, Western Australia
11.2010 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted Store Manager with all retail and trade operations in some of Australia's biggest stores achieving excellent results.
- Executed the stocktake program throughout South Western Australia annually.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Dock Coordinator
Foodstuffs South Island
Christchurch, New Zealand
06.2008 - 07.2010
- Implemented loading dock process and productivity improvements.
- Collected and prepared information for various operational reports.
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
- Processed orders, produced and reconciled delivery documents and tracked service performance.
- Reported and established key performance metrics to monitor and meet company goals.
- Led improvement initiatives to advance operational efficiencies and increase revenue by drastically reducing freight costs
Branch Manager
Oil Changers Riccarton
Christchurch, CAN
01.2006 - 06.2008
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained and helped build a strong base of trade and fleet service contracts.
- Identified areas in need of improvement and developed plans to correct problems.
- Provided training and guidance in use of tools and processes required for vehicle servicing.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Performed regular servicing and maintenance of all vehicle types.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Certificate IV - Retail Management
Service IQ
Christchurch, CANShirley Boys' High School
Christchurch, CANSkills
- Sales strategy development
- Promotions Development
- Territory Management
- Product Knowledge
- Teamwork and Collaboration
- Merchandising proficiency
- Team member motivation
Affiliations
- Home renovations - Working through a full renovation of our home.
- Wood working - Building furniture and learning new skills.
- Spending time with family and friends.
Certification
- Certificate 4 in Retail Management
- Clean Class 4 Drivers License
References
References available upon request.
Timeline
Territory Sales Representative
BNT Automotive
10.2022 - Current
Store Manager
Supercheap Auto Riccarton
08.2017 - 10.2022
Department Coordinator
Officeworks
01.2016 - 08.2017
Assistant Manager/Store Manager
Supercheap Auto Australia
11.2010 - 01.2016
Dock Coordinator
Foodstuffs South Island
06.2008 - 07.2010
Branch Manager
Oil Changers Riccarton
01.2006 - 06.2008
Certificate IV - Retail Management
Service IQ
Shirley Boys' High School
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