Brennah Crofskey
Auckland,,New Zealand
Summary
Knowledgeable, driven and innovative Practice Leader offering robust support and mentorship to practitioners working with offenders in prisons and the community. Highly skilled in coaching practitioners on 'best practice', identifying gaps in practice and setting tailored goals to address such gaps. Exceptional at creating and facilitating relevant and engaging trainings for groups in order to support on-going practice development.
Overview
9
9
years of professional experience
Work History
Practice Leader
Department of Corrections
Auckland, New Zealand
07.2022 - Current
- Coaches and mentors probation officers and case managers to work more effectively with offenders on sentence in the community and in prison.
- Develops and completes fortnightly group trainings and regular one-on-one reflective sessions for new and experienced staff.
- Acts as an expert on subject matter relating to crime, including, but not limited to women's offending, family violence, and working better with Indigenous peoples.
- Completes extensive liaison with middle and higher-level management regarding methods to address gaps and needs across sites and multiple teams.
- Evaluates the quality of offender management through observation and in-depth file reviews.
Probation Officer
Department of Corrections
Auckland, New Zealand
04.2020 - 07.2022
- Monitored criminal activity of probationers to ensure compliance with court-ordered conditions.
- Created individualized rehabilitation plans for offenders based on their needs and circumstances.
- Prepared reports summarizing activities conducted during supervision period, including advising of sentencing recommendations based upon thorough assessments of offenders' backgrounds.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Coordinated with law enforcement, social services, and other agencies to provide comprehensive support to probationers.
Senior Travel Agent
STA Travel
Auckland, New Zealand
05.2019 - 03.2020
- Created and maintained a database of client information, including travel histories, preferences, and contact details.
- Developed itineraries for clients based on their individual needs and budget constraints.
- Conducted research into new destinations and attractions to expand offerings for customers.
- Provided exceptional customer service, resolving any travel-related issues promptly.
Senior Salesperson/Stylist
Max Fashions
Auckland, New Zealand
07.2018 - 05.2019
- Styled customers, introduced them to new products, and tailored the shopping experience to their needs.
- Completed regular stock takes to a high standard.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Supported with the training and mentoring of new staff.
Senior Waitress and Bartender
Mexico Food and Liquor
Auckland, New Zealand
12.2017 - 07.2018
- Performed opening and closing duties, as assigned by management, such as stocking supplies and cleaning work areas.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new employees to perform duties.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Attended regular training sessions to stay updated on new products or trends.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Receptionist and Customer Service Representative
Jump Trampoline Park
Auckland, New Zealand
11.2016 - 08.2017
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with customers.
- Supported the hosting of events, including birthday parties for children.
- Served customers at the on-site café.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Waitress
Barracuda Restaurant and Bar
Auckland, New Zealand
03.2016 - 11.2016
- Took orders for food and drinks and delivered them to guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Supported with both opening and closing duties for the restaurant, including cleaning and resetting tables.
- Trained new employees to perform duties.
Education
Bachelor of Arts (Honours) - Criminology
The University of Auckland
Auckland, NZ05-2024
Bachelor of Arts - Criminology And Sociology
The University of Auckland
Auckland, NZ04-2019
Skills
- Coaching and Mentoring
- Critical Thinking
- Collaboration
- Staff Empowerment
- Strong Interpersonal Skills
- Integrity and Reliability
- Resilience
- Exceptional Time Management
Affiliations
- Lives an active and healthy lifestyle.
- Enjoys music, film and reading books.
Accomplishments
- Has received considerable recognition from site management, site staff and direct line manager throughout time spent as Practice Leader. Recognition has included, but is not limited to, providing outstanding practice support to all sites worked at, working with integrity, keeping up to date with practice/crime trends and supporting the wider team of Practice Leaders when required to roll out trainings at other sites.
References
References available upon request.
Timeline
Practice Leader
Department of Corrections
07.2022 - Current
Probation Officer
Department of Corrections
04.2020 - 07.2022
Senior Travel Agent
STA Travel
05.2019 - 03.2020
Senior Salesperson/Stylist
Max Fashions
07.2018 - 05.2019
Senior Waitress and Bartender
Mexico Food and Liquor
12.2017 - 07.2018
Receptionist and Customer Service Representative
Jump Trampoline Park
11.2016 - 08.2017
Waitress
Barracuda Restaurant and Bar
03.2016 - 11.2016
Bachelor of Arts (Honours) - Criminology
The University of Auckland
Bachelor of Arts - Criminology And Sociology
The University of Auckland
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