Brent Shortridge

I’m a results-driven professional with a strong focus on operational efficiency and real-time data analysis. I apply a solid understanding of workforce management and performance monitoring to help maintain consistent service levels. I work collaboratively, adapt readily to changing needs, and contribute to team success by applying sound analytical thinking and practical problem-solving skills.

• Optimized Real-Time Insights Enhanced an existing spreadsheet into a streamlined, live-data tool that delivers real-time visibility into workload, staff placement, and daily performance. The refined layout prepares the team for stakeholder conversations, supports informed decision-making based on work aging, and helps ensure optimal resource alignment.
• Workforce Rollout Support and Coordination Facilitated a cross-team shift in reporting and workflow, starting from individual data support that revealed a greater issue. This eliminated double reporting, reduced operational overlap and enabled each team to focus on their own actionable workload. Addressed Stakeholder concerns ahead of launch and guided teams through new access and reporting processes for a smoother transition.
• Innovative Solutions in Workforce Constraints Designed and implemented creative solutions to navigate critical workforce challenges, ensuring workloads remained on track while maintaining strong stakeholder communication and receiving positive recognition from senior leadership.