Brent Paul Rodolfo Opada
15 Haomaku Place Otahuhu,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
On the Job Trainee
TIKO Construction Services
Curva San Vicente Liloan, Cebu, Philippines
06.2020 - 06.2023
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Collaborated with employees from various backgrounds.
Customer Service Representative
EXL Service Phil
2 Quad Bldg, Cardinal Rosales Ave, Cebu City
12.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Generation Specialist
Teleperformance Cebu IT Park
Apas, Cebu City, 6000 Cebu, Philippines
09.2016 - 04.2018
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 5% sales profit increase.
On the Job Trainee
Cebu Aero Flying Club Inc.
General Aviation Road Mactan Lapu-Lapu City, Cebu
03.2012 - 05.2012
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
Pajo Street, Mactan Air Base, Lapu-Lapu City, Cebu04.2016
Skills
- Customer Relationship Management
- Job Skills Development
- Team Collaboration
- Hand Tool Operations
- Standard Operating Procedures Understanding
Timeline
On the Job Trainee
TIKO Construction Services
06.2020 - 06.2023
Customer Service Representative
EXL Service Phil
12.2018 - 12.2019
Lead Generation Specialist
Teleperformance Cebu IT Park
09.2016 - 04.2018
On the Job Trainee
Cebu Aero Flying Club Inc.
03.2012 - 05.2012
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics