Brent Paul Rodolfo Opada
15 Haomaku Place Otahuhu,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
On the Job Trainee
TIKO Construction Services
06.2020 - 06.2023
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Collaborated with employees from various backgrounds.
Customer Service Representative
EXL Service Phil
12.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Generation Specialist
Teleperformance Cebu IT Park
09.2016 - 04.2018
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 5% sales profit increase.
On the Job Trainee
Cebu Aero Flying Club Inc.
03.2012 - 05.2012
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
Pajo Street, Mactan Air Base, Lapu-Lapu City, Cebu04.2016
Skills
- Customer Relationship Management
- Job Skills Development
- Team Collaboration
- Hand Tool Operations
- Standard Operating Procedures Understanding
Timeline
On the Job Trainee
TIKO Construction Services
06.2020 - 06.2023
Customer Service Representative
EXL Service Phil
12.2018 - 12.2019
Lead Generation Specialist
Teleperformance Cebu IT Park
09.2016 - 04.2018
On the Job Trainee
Cebu Aero Flying Club Inc.
03.2012 - 05.2012
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
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