Summary
Overview
Work History
Education
Skills
Timeline
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Brett Hickisey

Katikati,BOP

Summary

Proven leader in operations and sales, leveraging expertise in Pipeline Management and Problem-Solving to drive success at Ultrafloor Ltd. Excelled in enhancing team productivity and profitability through strategic planning and strong stakeholder relationships. Achieved significant revenue growth by optimizing sales processes and fostering a culture of continuous improvement.

Overview

20
20
years of professional experience

Work History

Buisness Development Sales / Operations

Ultrafloor Ltd
02.2022 - Current


  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.

Branch Manager

Polished Concrete Ltd
05.2016 - 01.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Co Owner Operator VIP Cleaning

VIP Franchisee Commercial and Domestic Cleaning
01.2012 - 02.2016
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Area Manager

Paramount Ltd
03.2008 - 04.2009
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Co Owner

Cleanup Group Ltd
05.2004 - 03.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced company's market position by identifying and pursuing new business opportunities.

Education

Diploma Business -

PloyTec
Tauranga, NZ
12.1993

Skills

  • Pipeline Management
  • Sales technology
  • Sales process optimization
  • Pricing strategy
  • Business Intelligence
  • Operations Management
  • Problem-Solving

Timeline

Buisness Development Sales / Operations

Ultrafloor Ltd
02.2022 - Current

Branch Manager

Polished Concrete Ltd
05.2016 - 01.2021

Co Owner Operator VIP Cleaning

VIP Franchisee Commercial and Domestic Cleaning
01.2012 - 02.2016

Area Manager

Paramount Ltd
03.2008 - 04.2009

Co Owner

Cleanup Group Ltd
05.2004 - 03.2007

Diploma Business -

PloyTec

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Brett Hickisey