Brett O'Connor
Napier,HKB
Summary
Extremely well-presented, with a warm yet professional approach. Skilled at building lasting customer relationships. Meticulous, with an eye for detail. Brilliant at resolving issues quickly with both staff and customers. Two years of experience working in menswear, and an extensive history in retail sales, customer service, and management.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Alexanders Menswear
Napier, 4110
04.2024 - Current
- Processed sales transactions via cash register and telephone orders.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Reconciled returns and exchanges quickly while following established procedures.
- Monitored inventory levels and reordered merchandise as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated loyal customer base by providing excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
Small Business Owner
Shout Hair
Ponsonby, Auckland
10.2016 - 12.2022
- Managed crisis situations to minimize impact on operations and reputation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated professional development programs to build a high-performing team.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all relevant regulations, policies and procedures.
Education
Trade Certificate - Hairdressing
Manakau Technical Institute
Auckland10-1999
Skills
- Sales transactions
- Employee training
- Merchandise display
- Hiring and training
- Interpersonal relations
- Reliability
- Coaching and mentoring
- Customer service
Timeline
Retail Assistant Manager
Alexanders Menswear
04.2024 - Current
Small Business Owner
Shout Hair
10.2016 - 12.2022
Trade Certificate - Hairdressing
Manakau Technical Institute
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