Brian Marsh
Lower Hutt,WGN
Summary
I am a reliable and highly motivated individual with a strong sense of responsibility and initiative. I am focused on accomplishing any task and am able to work effectively even in high pressure situations. I am seeking a position that will allow me to fully utilize my skills and knowledge whilst providing me with a challenge and at the same time serve the welfare of the company and its clients.
Overview
19
19
years of professional experience
Work History
Service Sales Manager (APAC)
Palfinger Asia Pacific Pte Ltd
03.2019 - 06.2024
- Service Sales manager
- Responsibilities of business units include Governmental, Marine & Wind cranes, Special boats & Offshore Load Handling Systems.
- Lead sales manager for Offshore wind farm projects within the Asia Pacific Region.
- Creating brand and product awareness with the involvement of trade shows in the region.
- Responsible for individual service sales growth with a proven track record
- 2020: EUR 1.8 Mil | 2021: EUR 2.2Mil | 2022: EUR 2.8Mil | 2023: EUR 3.8Mil]
- Key personnel in the Palfinger Taiwan Co., Ltd entity set up.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Overseeing and reviewing regional service partners performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Working closely with different departments and offices in identifying areas that require additional focus and support.
- Create regional sales plans and budgets in cooperation with the Sales Director.
- Contribute to gather market intelligence to ensure the company is up to date in market position and competitive conditions.
Lead Service Coordinator & Single Point of Contact for Fleet Service Agreements
Norsafe Singapore Pte Ltd
11.2015 - 02.2019
- Coordinated both local and overseas jobs
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Supervise service department and ensure that invoices and reports are sent out within the contractual time frame.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Operational Single point of contact for Fleet Service agreement customers.
- Managed Fleet Agreement portfolio.
- Assisted with the monthly KPI target review and presentations.
Customer Support Executive - Service
Survival Systems International Singapore Pte Ltd
07.2014 - 11.2015
- Coordinated both local and overseas jobs
- Oversee projects and ensure delivery targets are made.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assisted the service manager in scheduling manpower and supervise service team to ensure work carried out is within budget..
- Monitored and maintained customer equipment database and alert customers 3 months prior to expiry date of certifications.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Review service reports and issue certificate of serviceability
- Prepare quotations as needed.
- Liaise with clients, agents and shipyards for formalities in order to facilitate a smooth operation.
- Provide after sales service and handle sales opportunities.
- Able to work independently.
Service Coordinator
Harding Safety Singapore (Former Schat-Harding)
03.2013 - 07.2014
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Operational Single point of contact for Fleet Service Agreements and for Sembawang shipyard.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Reviewed service reports
- Generated quotations for service works.
- Liaised with clients, agents and shipyards for formalities in order to facilitate a smooth operation.
- Able to work independently.
NDT Senior Tech II / Operations Coordinator
Singapore Test Services (ST KINETICS)
08.2011 - 03.2013
- Coordinated testing schedules
- Liaised with clients and vendors
- Arrange necessary clearance for man and equipment movements
- Liaise with 3rd party surveyors
- Conduct non-destructive-testing (NDT) and load test
- Able to work independently
Operations Manager & NDT Inspector
Goutama Weights & Testing PTE LTD
01.2007 - 07.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintained secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Attained ASNT Level II NDT inspector with fair knowledge of MPT,EC and PT.
- Load testing inspector with familiarisation of the BSEN & DNV standards.
- Authorised to generate test reports and certification.
- Able to work independently on both onshore and offshore projects.
- Travelled regionally to oversee jobs and projects to ensure project is within budget
- Worked closely with the Service team and ensure project deadlines are met.
Service Technician
Global Waterwell Support
01.2005 - 01.2007
- Servicing and maintenance of air tugger winches
- Servicing and maintenance of offshore drill bits
- Load testing of serviced winches
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Diploma in Mechanical Engineering -
PSB Academy
Singapore06.2018
GCE 'O' Level -
Siglap Secondary
11.2000
Skills
- Ability to work both as an effective team member and independently
- Good leadership skills
- Good sense of situation awareness
- Meticulous and have an eye for detail
- Ability to think outside the box and resourceful in problem solving
- Excellent communication skills between clients and colleagues
- Eager to learn and hardworking
- Highly disciplined and focused
- Well organized and task-orientated
- Accustomed to shouldering responsibility
- Previous experience in similar capacity
- Proficient in Microsoft Office
- Proficient in CRM database
- Sales and service orientated
Accomplishments
- Represented Singapore in the 2003 and 2004 Asian X Games
- Represented Singapore in the 1st AXF (Asian Xtreme Federation) in 2007
Earliest start date
Immediate
Lastdrawn
SGD 8,500 per month (Excl. AWS and Bonus)
National Military Service
Unit: 35th Singapore Combat Engineer Regiment
Vocation: Combat Engineer - Combat Coxswain
Rank: Corporal First Class
Personal Information
- Expected Salary: SGD 135,000 per annum / SGD 11,250 per month
- Date of Birth: 03/12/84
- Marital Status: Married
Character referees
- Mr. Chan Chang Hae, Former Managing Director / Palfinger Asia Pacific Pte Ltd, +65 9818 7384
- Mr. Kelvin Tan, Regional Service Manager / APAC, Palfinger Asia Pacific Pte Ltd, +65 9712 7811
- Mr. Ahmad Faizal, Director, Tension Technologies Pte Ltd, +65 8126 1114
Training
- PALFINGER Basic and Advance Crane operator and maintenance trainer training course
- Import / Export Documentations and Procedures
- Risk Management Course
- ISO9001:2015 Internal Auditor Training
- First Aider Training
- Shipyard Safety Supervisor
- Lifting Supervisor
- ASNT Level II - Magnetic Particle Testing, Dye Penetrant
Languages
English
Native or Bilingual
Malay
Professional Working
Indonesian
Limited Working
Timeline
Service Sales Manager (APAC)
Palfinger Asia Pacific Pte Ltd
03.2019 - 06.2024
Lead Service Coordinator & Single Point of Contact for Fleet Service Agreements
Norsafe Singapore Pte Ltd
11.2015 - 02.2019
Customer Support Executive - Service
Survival Systems International Singapore Pte Ltd
07.2014 - 11.2015
Service Coordinator
Harding Safety Singapore (Former Schat-Harding)
03.2013 - 07.2014
NDT Senior Tech II / Operations Coordinator
Singapore Test Services (ST KINETICS)
08.2011 - 03.2013
Operations Manager & NDT Inspector
Goutama Weights & Testing PTE LTD
01.2007 - 07.2011
Service Technician
Global Waterwell Support
01.2005 - 01.2007
Diploma in Mechanical Engineering -
PSB Academy
GCE 'O' Level -
Siglap Secondary
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