Brian Na
Auckland,Flat Bush
Summary
I am currently a Senior Quarantine Officer at MPI with experience in the field of four years. Over the years I have experienced various pathways and the Biosecurity risks involved in these Pathways.
This includes the Cargo (Metro) space, The International Terminal Building (Airport) and the clearance of Imported Japanese Used Vehicles at the Port.
Due to exposure to various fields I have been able to risk assess various sites and their potential economical impact to New Zealand's Primary Industries.
I also have experience in coaching new Officers through taking them out on Cargo Jobs and at the Airport.
Overview
7
7
years of professional experience
Work History
Senior Quarantine Officer
MPI
08.2019 - Current
- Using MPI's internal systems and Border operating Procedures to clear uncleared risk Goods that are imported into New Zealand.
- Making informed decisions based on level of biosecurity risks involved in different situations.
- Communicating with stakeholders about onsite decisions regarding movement of contaminated Goods that are of Biosecurity Concern.
- Interacting with Transitional Facilities regarding how Risk goods should be handled.
- Providing Importers and Stakeholders options to mitigate Biosecurity Risks as well as reducing the Financial impact to Importers/Stakeholders.
Customer Service Representative
TTEC
11.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assisted with various day to day operations for my Team Leader including data gathering and IT Maintenance.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Biological Sciences
University of Auckland
Auckland2013
Skills
- Various knowledge of Biosecurity risks and methods of mitigating said risks through experience as a Senior Quarantine Officer
- Ability to adapt to new Procedures and forward of knowledge to others
- Risk analysis to identify Biosecurity risks and well informed decision making skills
- Cargo Risk Assessment of Biosecurity Threats
- Airport Passenger Risk Assessment of Biosecurity Threats
Timeline
Senior Quarantine Officer
MPI
08.2019 - Current
Customer Service Representative
TTEC
11.2016 - 08.2019
Bachelor of Science - Biological Sciences
University of Auckland
Similar Profiles
Keyla Jael Contreras TelloKeyla Jael Contreras Tello
General Laborer at MPIGeneral Laborer at MPI
MaryMarie BinczikMaryMarie Binczik
Machine Operator at MPIMachine Operator at MPI
Suliman PetersonSuliman Peterson
Assembly Line Production Worker at MPIAssembly Line Production Worker at MPI