Brian Su
Wellington,Hataitai
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized professional with experience in high volume restaurants. Fulfils customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Barista/FOH Staff Member
Te Papa Musuem Cafe
03.2019 - Current
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adjusted food preparation methods in accordance with customer requests.
- Stored food in designated containers and storage areas to prevent spoilage.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Distributed food to waiters and waitresses to serve to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
FOH/Barback
Grand Century Chinese Restaurant
01.2018 - Current
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor of Arts - Psychology
Victoria University of Wellington
Wellington, NZ10.2023
Skills
- Guest Satisfaction
- Guest Relations
- Workflow Optimization
- Customer Inquiries
- Cleaning Methods
- Guest Interaction
- Sanitation Protocols
- Specials Promotion and Upselling
- Stock Rotation
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Multilingual
Timeline
Barista/FOH Staff Member
Te Papa Musuem Cafe
03.2019 - Current
FOH/Barback
Grand Century Chinese Restaurant
01.2018 - Current
Bachelor of Arts - Psychology
Victoria University of Wellington
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