Brian Sungjun Kim

- Oversaw all front of house operations and staff performance.

- Maintained high customer service standards and guest engagement.

Achievements:

• Increased overall customer satisfaction through service improvements.
• Improved team performance by restructuring shift roles and responsibilities.
• Analyzed performance metrics to identify areas for improvement and drive continuous process enhancement.
• Collaborated with cross-functional teams to align operations with overall business objectives and customer satisfaction goals.

- Developed beverage menu and managed reservations and events.

- Coordinated venue operations and led staff for daily service.

Achievements:

• Successfully launched a new beverage menu that increased bar sales.
• Developed strategic plans to optimize inventory management and reduce operational costs.
• Oversaw project timelines, ensuring timely completion of deliverables and alignment with organizational goals.
• Optimized event scheduling process for smoother operations.

- Managed daily operations, trained staff, and handled marketing and menu creation.

- Oversaw stock control and supplier relationships.

Achievements:

• Introduced an efficient stock management system, reducing waste.
• Increased customer return rate through improved menu design.
• Led team to enhance operational efficiency through streamlined processes and effective resource allocation.
• Implemented training programs to improve staff performance and ensure adherence to company standards.

- Led the bar team, created beverage menus, and managed staffing.

- Planned events and ensured smooth bar operations.

Achievements:

• Improved staff productivity through targeted training.
• Managed inventory levels, optimizing stock control processes to reduce waste.
• Oversaw daily bar operations, ensuring compliance with health and safety regulations.
• Boosted weekend revenue by implementing themed event nights.