Brianna Austin

In my role as a Customer Delivery Coordinator at Spark, I've honed my skills in managing and coordinating the installation of data products and fibre for our enterprise customers. My role involves:

• Orchestrating the installation of data products and fibre at business premises, ensuring a seamless and efficient process from inception to completion.
• Collaborating closely with technical teams to oversee the setup of data products and fibre installations, guaranteeing timely and accurate delivery.
• Tackling any issues or challenges that surface during the installation process, and providing solutions that align with the customer's needs.
• Building and maintaining robust relationships with customers, providing regular updates, and ensuring their satisfaction with our data product and fibre installations.
• Working in unison with internal teams to refine processes and enhance the customer experience with our data products and fibre services.

This role has been instrumental in the development of my project management skills, my ability to thrive under pressure, and my understanding of the data products and telecommunications industry. I am deeply passionate about delivering top-notch customer service and ensuring that our customers receive the optimal data and fibre solutions for their businesses.

As a Cafe Worker at Urban Eatery Barrington, I brought a bubbly personality and a passion for customer service to my role. I was known for my ability to connect with customers, ensuring they had a positive experience every time they visited our cafe.

My responsibilities included preparing and serving a variety of hot and cold beverages, accurately taking and fulfilling customer orders, and handling cash transactions with precision. I was proficient in using complex computer systems to manage orders.

I maintained a clean and hygienic work area, adhering to strict health and safety regulations. I also assisted with the preparation of food items, including sandwiches, pastries, and other cafe menu items.

In addition to these tasks, I managed inventory and restocked display cases as necessary. I was known for my attention to detail and my ability to work efficiently, even in high-pressure situations.

This role allowed me to develop my customer service skills and my knowledge of food and beverage preparation. I am passionate about providing a welcoming environment for all customers and delivering high-quality food and drink.