Brianna Gillespie-Daniel
Huntly,WKT
Summary
Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Personal Assistant/Support Worker
Cerebral Palsy Client
03.2023 - 11.2023
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Health Care Assistant
Kimihia Home and Hospital
04.2021 - 09.2023
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Customer Service Representative
MEA Mobile
07.2020 - 12.2022
- Responding to enquiries and emails from customers from around the world regarding the products and services that MEA are developing or have created.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Enhanced company reputation with excellent customer service and prompt resolution of issues.
- Educated customers on product and service benefits, explaining features and answering questions.
Health Care Assistant
Summerset Rototuna
02.2022 - 09.2022
- Assisting residents within a dementia unit.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
ST JOHN LEVEL 2 NZQA Level 2 -
Hamilton St John
01.2021
HL7000 - CERTIFICATE IN PROFICIENCY - HEALTH -
Wintec
12.2020
NZ CERTIFICATE IN BUSINESS LEADERSHIP -
Aspire 2
Hamilton09.2019
HSR NZQA LEVEL 3 -
Impac Training
01.2019
Skills
- Complaint Resolution
- Information Security
- Problem Resolution
- Daily Living Requirements
Timeline
Personal Assistant/Support Worker
Cerebral Palsy Client
03.2023 - 11.2023
Health Care Assistant
Summerset Rototuna
02.2022 - 09.2022
Health Care Assistant
Kimihia Home and Hospital
04.2021 - 09.2023
Customer Service Representative
MEA Mobile
07.2020 - 12.2022
ST JOHN LEVEL 2 NZQA Level 2 -
Hamilton St John
HL7000 - CERTIFICATE IN PROFICIENCY - HEALTH -
Wintec
NZ CERTIFICATE IN BUSINESS LEADERSHIP -
Aspire 2
HSR NZQA LEVEL 3 -
Impac Training
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