Brianna Hughes

Experienced professional with a focus on creating and delivering effective learning solutions for client facing teams. Skilled in designing and implementing professional development frameworks, e-learning, and career development programs. Proficient in utilizing HRIS systems and SharePoint for efficient record-keeping and reporting.

Key Skills and Experience:

• Learning & Development: Designed and implemented professional development frameworks, e-learning modules, and career pathway plans.
• HRIS: Utilized HRIS systems for tracking CPD requirements and generating reports.
• Compliance: Stayed up-to-date with regulatory changes and ensured compliance within learning programs.
• Project Management: Managed projects from inception to completion, including data analysis, design, and implementation.

This role had a focus on employee experience, engagement, and organizational development, giving me a proven ability to support various HR functions, including recruitment, onboarding, offboarding, performance management, and employee relations. Skilled in data analysis, project management, and communication.

Key Skills and Experience:

• Employee Engagement: Contributed to pulse surveys and engagement initiatives.
• Recruitment and Onboarding: Supported recruitment processes and onboarding activities.
• HRIS and Data Analysis: Utilized HRIS systems to track employee data and generate insights.
• Policy Development and Implementation: Contributed to the creation and update of HR policies.
• Organizational Development: Participated in initiatives to improve organizational culture and employee experience.
  

Experienced Client Service Professional with a strong track record in delivering exceptional customer service. Proven ability to mentor and train team members, manage complex client inquiries, and drive process improvements. Recognized for outstanding performance, including being awarded Trainer of the Year.

Key Skills and Experience:

• Client Service Excellence: Provided first-line support, handled complex inquiries, and exceeded client expectations.
• Team Leadership and Mentorship: Coached and developed team members, sharing expertise to enhance their skills.
• Process Improvement: Contributed to streamlining processes and improving operational efficiency.
• Regulatory Compliance: Adhered to industry regulations and acted as a nominated representative.
• Training and Development: Designed and delivered effective training programs to improve team performance, leading the development of team knowledge and expertise in Fisher Funds’ products and services

Dedicated Customer Service Representative with a strong focus on compliance and client satisfaction. Proven ability to handle sensitive client situations with empathy and professionalism. Skilled in record-keeping, training, and problem-solving.

Key Skills and Experience:

• Compliance and Risk Management: Ensured adherence to regulatory requirements and identified potential risks.
• Client Service Excellence: Provided exceptional customer service, including handling sensitive withdrawals.
• Team Development and Training: Mentored and trained team members to enhance their skills and knowledge.
• Record Keeping and Reporting: Maintained accurate records and provided timely updates to management.
• Problem-Solving and Decision-Making: Resolved complex client issues and made sound decisions.

Dedicated Sales Consultant with a proven track record in delivering exceptional customer service and achieving sales targets. Skilled in product knowledge, sales techniques, and problem-solving.

Key Skills and Experience:

• Sales and Upselling: Actively sought sales opportunities and utilized effective techniques to increase revenue.
• Customer Service: Provided excellent customer service, resolving issues promptly and professionally.
• Product Knowledge: Possessed in-depth knowledge of products and services.
• System Proficiency: Utilized systems effectively to manage bookings and reservations.
• Teamwork and Collaboration: Worked collaboratively with team members to achieve shared goals.
• Problem-Solving and Decision-Making: Identified and resolved issues efficiently.
• Process Improvement: Contributed to process improvement initiatives to enhance efficiency.