Brianna Larmour
Hamilton,WKO
Summary
Dynamic customer service professional with a proven track record at Rentokil Initial, excelling in active listening and critical thinking. Recognized for resolving conflicts and enhancing customer loyalty, while empowering teams to improve performance outcomes.
Skilled in data entry and operations training, consistently exceeding performance metrics and driving operational success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rentokil Intial
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Attend and participate in customer service, sales and operations meetings.
- Ensure daily activity is in line with KPIs, reported and accurate in performance register, database and
e-diary. - Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Rental Operations Manager
Cross Country Rentals
05.2023 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Overseeing the operations and maintenance of fleet.
- Managing daily hiring processes, sales, and customer service operations.
Customer Service Representative
MEA Mobile
02.2021 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Supporting software developers by relaying customer feedback and facilitating updates.
Education
Business Leadership
Aspire 2
Hamilton, NZ09-2019
Health Ad Safety Representative
Impact Training
Hamilton, NZ02-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Building
- Operations Training
Timeline
Customer Service Representative
Rentokil Intial
12.2024 - Current
Rental Operations Manager
Cross Country Rentals
05.2023 - 11.2024
Customer Service Representative
MEA Mobile
02.2021 - 01.2023
Business Leadership
Aspire 2
Health Ad Safety Representative
Impact Training
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