Brianna McCready

Through my role as a store manager, I have developed an in depth understanding on the supplement industry, sports nutrition & the processes of running a business.

- Increased sales by implementing effective merchandising strategies and optimized store layouts.

- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic.

- Oversaw store operations, trained and developed new employees for ease of transition into team.

- Offered assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

- Assisted customers in food selection, inquiries and order customisation requests. Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.

- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.

My first job in the sports industry, I started with the company when the franchise opened in the city in 2019.

- Ensuring members are always using correct form whilst providing them with positive feedback, effective coaching and motivation.

- Increased client retention through consistent communication, motivation, and support.

- Educated clients on proper exercise techniques, reducing risk of injury during workouts.

- Assisted in the development of gym-wide events, increasing overall membership engagement.

- Organized fun and engaging gym challenges to foster camaraderie among members.

- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.

- Trained clients during strength training, cardiovascular exercise, and stretching.

- Motivated clients to stay on track with fitness goals with positive and friendly approach.

- Polished glass surfaces and windows, cleaned floors by sweeping, mopping, scrubbing and vacuuming.

- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers. Maintained a spotless environment for guests.

- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

- Disinfected and mopped bathrooms to keep facilities sanitary and clean. Disposed of trash and recyclables each day to avoid waste buildup.

- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

- Contributed to property upkeep by proactively identifying and reporting maintenance issues.