Brianna Munn

· Managed and grew strategic partnerships with 15 key clients including Air New Zealand, Apple, Green Cross Health, and New Balance.

· Delivered tailored client solutions and built long-term trusted relationships.

· Led contract negotiations, marketing collaborations, and business development initiatives.

· Analyzed performance metrics to deliver insights and align partnerships with business strategy.

· Ensured smooth integration of partner solutions across company operations.

· Led a team of 15, driving KPIs in customer experience, quality, and productivity.

· Implemented operational improvements and staff development programs.

· Optimized workflow and planning to ensure efficiency and service excellence.

· Oversaw hiring, onboarding, and team performance management.

· Consistently exceeded service KPIs and quality standards.

· Resolved complex customer and adviser issues with empathy and professionalism.

· Contributed to process improvements and policy updates to enhance customer service.

· Used Salesforce CRM tools to maintain accurate client records and communications.

· Managed daily operations, staff schedules, and communications.

· Maintained financial records, reconciled accounts, and tracked expenses.

· Handled sensitive information and ensured data confidentiality.

· Improved inventory systems and procurement processes.

· Developed positive relationships with children and families.

· Created a nurturing environment promoting health and early learning.

· Provided individual support to children with developmental needs.