Brianna Parker
Whangarei,NTL
Summary
I am a 23-year-old friendly, easy-going person who can bring 3+ years of sales and customer service experience to your team. I am a hardworking employee who is always keen to learn new things. Blending my time management and organisation skills with my attention to detail is a skill that I am proud of and has helped me greatly in retail and sales. Currently, I am working full-time at Modern Collective and have been for almost a year now. As a keyholder, I have the skills to manage the store when needed. This includes opening and closing the store and tills, dealing with stock every day and taking initiative in delegating jobs to the team. The skills I have learned at Modern Collective are invaluable and I'm ready to bring them into something exciting and new.
Overview
5
5
years of professional experience
Work History
Retail Sales Key Holder
Modern Collective
, Whangarei
05.2023 - Current
- Mentored employees in the management of complex issues and sales.
- Greeted customers with a positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift cards, accurately balanced tills at the end of shift.
- Received stock regularly. Accurately counted and discovered any discrepancies.
Backup Duty Manager
Lighting Plus
Okara, Whangarei
06.2021 - 05.2023
- Assumed duty management responsibilities when managers were absent. Store openings and closings are included in this task.
- Handled problems in absence of a general manager.
- Juggled multiple tasks and ensured high-quality and timely completion.
- Serving customers in need of extra assistance by going above and beyond.
- Created a positive work environment for colleagues and customers.
- Maintained a professional manner in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Prioritised and organised tasks to efficiently accomplish goals.
- Provided a friendly and professional manner when making and answering phone calls.
Online Assistant
Countdown
Okara, Whangarei
08.2019 - 02.2021
- Completed online orders in an efficient manner.
- Worked in a time-sensitive and busy environment.
- Quickly learnt new processes and updates with the online systems.
- Worked together with a team and independently when needed.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Substituted items that were unavailable depending on the customer's needs/wants.
Education
NZ Certificate in Beauty Therapy (Level 4) -
Evolution School of Beauty
Whangarei, NZ2018
Barista Certificate -
NorthTec
Whangarei, NZ2018
Level 1 And 2 NCEA -
Whangarei Girls High School
Whangarei, NZ2018
Skills
- Customer Service
- Sales Experience
- Problem-Solving
- Attention to Detail
- Planning and Organisation
- Teamwork and Collaboration
- Handling Complaints and Enquiries
- POS Knowledge and Management
- Merchandise Promotion and Display
- Keyholder Responsibilities
Timeline
Retail Sales Key Holder
Modern Collective
05.2023 - Current
Backup Duty Manager
Lighting Plus
06.2021 - 05.2023
Online Assistant
Countdown
08.2019 - 02.2021
NZ Certificate in Beauty Therapy (Level 4) -
Evolution School of Beauty
Barista Certificate -
NorthTec
Level 1 And 2 NCEA -
Whangarei Girls High School
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