Brianna Robbie
Receptionist/Support worker
Dunedin,OTA
Summary
Dynamic and results-oriented professional with extensive experience in a fast paced environment, adept in health and safety compliance and excelling in customer service. Demonstrated ability to enhance operational efficiency and customer satisfaction through quality assurance and effective team collaboration. Proven track record in improving and streamlining administrative processes, contributing to a positive and professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospital Cleaner
Mercy Healthcare
10.2021 - Current
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Participated in ongoing professional development opportunities focusing on infection control techniques, improving overall department performance levels.
- Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
- Optimized inventory management through the careful tracking of cleaning supplies and timely ordering of necessary materials.
- Facilitated rapid room turnover times by efficiently preparing spaces for new patient admissions or transfers.
- Streamlined daily operations by effectively collaborating with nursing staff to complete tasks during optimal time frames.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Receptionist
Mercy Healthcare
04.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Effectively managed phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Housekeeper
Simply The Best Cleaning
02.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Taeri College
Mosgiel, OTA2018
Skills
- Customer Service
- Health and safety compliance
- Complex Problem-Solving
- Quality Assurance
- Crew Management
- Supply Inventory Management
- Productivity and Time Management
- Decision-Making
- Communication and Interpersonal Skills
- New Employee Training
- Administrative Support
Certification
Certified Health and Safety Representative
Timeline
Receptionist
Mercy Healthcare
04.2023 - 12.2023
Hospital Cleaner
Mercy Healthcare
10.2021 - Current
Housekeeper
Simply The Best Cleaning
02.2021 - 10.2021
Taeri College
Certified Health and Safety Representative
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