Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Angelmaria Fili

Henderson,Auckland

Summary

An individual who enjoys working with different people, gets along well with others and always conduct myself with the utmost professionalism. I am a confident communicator, having developed strong verbal communication skills from working a c diouplfferent work industries. Ability to clearly provide information and interact with anyone in a friendly manner. A team player at church during youth fundraising and we were cooperated well as sellers to deliver a great result to customers. Methodical production worker who can work smart and easily adapt to new work environment.

Overview

4
4
years of professional experience

Work History

st Call
11.2021 - Current
  • Started as a CSR in Road service team(3months)- Moved onto the Business team(6months)
  • Offered the Service Operations Coordinator(Supervisor) Role by July 2022
  • Key Responsibilities
  • Floor walk and provide support to all staff
  • Take customer escalations and complaints, attempt to resolve appropriately and if necessary, escalate to the Customer Resolutions team
  • Supervise real time queues and ensure productivity and adherence is at the appropriate level for all Customer Service Representatives and Dispatch Service Coordinators
  • Escalate IT and systems issues when necessary
  • Attempt to resolve staff issues and if necessary, escalate to relevant Team Manager
  • Refer, promote and sell products and services provided by the Association and its business partners that meet the needs of the customer
  • Be pro-active in looking for ways to enhance and improve the service delivery, technical applications, product resource and training within the Contact Centres

Process Worker

Customer Service Coffee Club
07.2021 - 11.2021
  • Work at Sistema Plastic for only weekends through the recruitment
  • Work on Assembly and Production line, pack and stack products on a fast-paced environment, keep working area clean and follow health and safety procedures., 2019
  • Placing orders, Serving customer, cleaning tables in the restaurant and kitchen hand role.

Team Member

Kmart Store
08.2020 - 03.2021
  • Sales and customer service in and on phone regarding online orders in retail store, working in fitting room, sorting clothing and floor all-rounder.

Customer Service KFC
05.2019 - 02.2020
  • Placing orders, serving customer and prepare meal, cleaning tables in the restaurant and kitchen hand role.

Education

Management Level5, Professional Communication Level5, Managing Operation Level -

Manukau Institute of Technology
2022

English, Mathematics, Hospitality Cert II & III, Health Support Cert II & III, Fitness II & III, Creative Industries Cert II Certificates Blue Card, RSA, RSG, First Aid, Food Safety Australia Driving Licence – - undefined

Deception Bay State High School
Deception Bay, QLD
2020

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Deception Bay State High School, Bay State High School
2018

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2017

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Deception Bay State High School
2016

Skills

  • Excellent oral and written communication
  • Professional Customer Service
  • Intermediate Computer skill- Microsoft Office 365 (Outlook, Word Process, Excel, Power Point, Teams & One Drive)
  • Detailed Oriented
  • Team working skill
  • Health & Safety Procedure
  • Production Process
  • Quick Learner

Timeline

st Call
11.2021 - Current

Process Worker

Customer Service Coffee Club
07.2021 - 11.2021

Team Member

Kmart Store
08.2020 - 03.2021

Customer Service KFC
05.2019 - 02.2020

Management Level5, Professional Communication Level5, Managing Operation Level -

Manukau Institute of Technology

English, Mathematics, Hospitality Cert II & III, Health Support Cert II & III, Fitness II & III, Creative Industries Cert II Certificates Blue Card, RSA, RSG, First Aid, Food Safety Australia Driving Licence – - undefined

Deception Bay State High School

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Deception Bay State High School, Bay State High School

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Deception Bay State High School

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