Briar Allan

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Helped guests at tables when in need of assistance.
• Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
• Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Maintained current knowledge of evolving changes in marketplace.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to event marketing, sales and brand promotion.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met existing customers to review current services and expand sales opportunities.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

Earlier this year, I completed work experience with TVNZ, where I gained first-hand exposure to the fast-paced and dynamic broadcasting industry. During this time, I covered a story for Seven Sharp at the New Zealand Dog Trials, filmed a Crusaders press conference with 1 News, and observed a live cross at Pines Beach with Breakfast. These experiences provided valuable insight into different aspects of journalism, from live reporting to production, and confirmed my passion for the field while strengthening my commitment to pursuing a career in journalism.