Briar Gataua
Auckland,Papakura
Summary
Dependable retail sales professional and motivated Warehouse Worker with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, arranging merchandise and also providing efficiency in shipping, receiving and storage operations. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems through phone or by email. Handles diverse materials to achieve high - quality packing standards and reduce risk of damage. Brings dedication and related experience to meet production and quality goals.
Overview
7
7
years of professional experience
Work History
Warehouse, Office, and Delivery Coordinator
Hobby Zone Co Ltd
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally in-store, over the phone and through email.
- Shipped material and performed boxing, packing, labelling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise, adjusting stock in Shopify system as well as on Excel.
- Helped train new employees in safe practices and warehouse procedures.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Retail Sales Assistant
Hobby Zone Co Ltd
05.2022 - Current
- Travelling to various locations including Wellington, Tauranga, Palmerston North, Christchuch to work at conventions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized and set up store merchandise racks,tables and displays to promote and maintain visually appealing and welcoming environments.
- Increased sales by offering advice on purchases and promoting additional products or current promotions.
- Sorted and delivered materials to different work areas and staff using pallet jacks both electrical and manual.
- Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.
Full Time Customer Service
Mitre 10 Mega
07.2020 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Mentored new team members on sales software system operation.
Fixed Term Sales Assistant
OfficeMax
01.2020 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card and finance transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Volunteer
Action Indoor Sports
03.2017 - 09.2019
- Behind the counter selling drinks and taking care of payments for netball, soccer and cricket games
- Supervised/Umpired Netball Games
- Obtained and set up specialized recreation equipment, supplies and props for programs, activities and events.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Washed and dried all sports bibs to be used for gameplay.
Volunteer Floor Staff
Inflatable World
07.2017 - 11.2017
- Set up and disassembled bouncy castles and arrangements, preparing for and cleaning after games and special events.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Supervised gameplay and monitored guests and childrens actions to prevent injuries or damage of property.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
Education
Tourism
International Travel College
Auckland, NZGraduated -
James Cook High School
12.2019
Skills
- Team Skills
- Hard-Working
- Problem Solver
- Active Listening
- Ability to Work Under Pressure
- Ability to Learn Quickly
- Fast and Efficient
- Attention to Detail
- Computer literacy
- Order processing
- Customer service
- Time management
Languages
English
Native or Bilingual
Maori
Elementary
References
- Joyce Chen, Hobby Zone Co Ltd, General Manager/Operations Coordinator
joyce@hobbyzone.co.nz 0212921272
- Tylar Nordstrand, Mitre 10 Takanini, Zone Manager
Tylarnordstrand7@gmail.com 0272976865
Timeline
Warehouse, Office, and Delivery Coordinator
Hobby Zone Co Ltd
05.2022 - Current
Retail Sales Assistant
Hobby Zone Co Ltd
05.2022 - Current
Full Time Customer Service
Mitre 10 Mega
07.2020 - 05.2022
Fixed Term Sales Assistant
OfficeMax
01.2020 - 03.2020
Volunteer Floor Staff
Inflatable World
07.2017 - 11.2017
Volunteer
Action Indoor Sports
03.2017 - 09.2019
Tourism
International Travel College
Graduated -
James Cook High School
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