Braden Grant
Melbourne,VIC
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
17
17
years of professional experience
Work History
Business Development Manager
HCPA
, Melbourne
07.2021 - Current
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
Customer Service Representative
Connect Now
02.2021 - 07.2021
- Outbound and Inbound calls – Connecting customers with utilities and services
- Problem Solving Advising and selling clients appropriate utilities (Energy, gas, and Internet)
Customer Service Consultant
MLC Super and Investments
05.2020 - 02.2021
- Assisting clients with their investment/retirement accounts (Inbound Calls) Problem Solving Cross skilled with multiple products
Inbound insurance Consultant
ANZ
10.2019 - 05.2020
- Answering phone calls and assisting customers with their investment/retirement accounts Problem Solving Dealing with clients, advisers, and multiple areas within the company Cross skilled with multiple products
Blended consultant
AMP Finance
08.2014 - 06.2017
- Administrative tasks - Assisting Advisors completing related information regarding client advise
- Answering phone calls and assisting customers with their investment/retirement accounts Problem Solving Dealing with clients, advisers, and multiple areas within the company Cross skilled with multiple products
Customer service consultant
Superpartners
04.2014 - 08.2014
- Answering phone calls and assisting customers with their investment/retirement accounts Problem Solving Cross skilled with multiple products
Customer service representative
Faith Bible College
Welcome Bay Road, Welcome Bay, Tauranga
02.2012 - 11.2013
- Public speaking Teaching English to indigenous people in Vanuatu Supporting and counselling students
Customer service representative
AMP Finance
Level 20, 45 Customs St East
10.2010 - 08.2011
- Answering phone calls and assisting customers with their investment/retirement accounts Problem Solving Cross skilled with multiple products
Customer service representative
Telecom Nz
45 Airdale St, Auckland
04.2010 - 10.2010
- Answering calls and assisting customers with faults on their phones/internet Problem solving Dealing with customer queries and communicating between departments if need be
Customer service representative
Qantas Airways
Level 6 191 Queen St, Auckland
05.2009 - 04.2010
- Answering calls and assisting customers with all aspects of their bookings
- Problem solving Dealing with customer queries and communicating between departments if need be First call resolution Booking flights for customers, taking payments and changing bookings Work on a 24-hour roster
Customer service representative
Mercury Energy
602 Great South Rd, Auckland
03.2008 - 05.2009
- Answering calls and assisting customers with their accounts Problem solving Dealing with customer queries and communicating between departments if need be First call resolution
Customer service representative
Vodafone
20 Viaduct Harbour, Auckland
05.2007 - 11.2007
- Answering calls and assisting customers with their accounts Problem solving Dealing with customer queries and communicating between departments if need be First call resolution
Recruitment Consultant
Tradewind Australia
- Full 360 role – Sourcing candidates/clients Utilising LinkedIn/Seek premium talent search/Internal systems to source candidates Keeping candidates and clients updated through the whole process from start to finish
Education
Certificate and Diploma in Christian Ministry Development - Studying via correspondence
Vineyard College
07.2019
Diploma in Christian Ministry Development -
Faith Bible College
11.2013
Certificate in Christian Ministry Development -
Faith Bible College
11.2012
Sir George Seymour National College Airline, Travel and Tourism
06.2007
Skills
- Excellent communication skills
- Problem solving skills
- Flexible and adaptive
- Creative and innovative
- Team player
- Business Skills
- Time management skills
Current Situation
I am currently working as a recruitment agent for Tradewind Australia.
Personal Qualities
- Honest and reliable
- Self-motivated
- Respect
- Well-presented
- Enjoy challenges
- Positive attitude
- Strong interpersonal skills
- Hard-working
- Ambitious
Personal Information
- Age: 35
- Nationality: NZ European
- Marital Status: Single
Languages
Portuguese
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Business Development Manager
HCPA
07.2021 - Current
Customer Service Representative
Connect Now
02.2021 - 07.2021
Customer Service Consultant
MLC Super and Investments
05.2020 - 02.2021
Inbound insurance Consultant
ANZ
10.2019 - 05.2020
Blended consultant
AMP Finance
08.2014 - 06.2017
Customer service consultant
Superpartners
04.2014 - 08.2014
Customer service representative
Faith Bible College
02.2012 - 11.2013
Customer service representative
AMP Finance
10.2010 - 08.2011
Customer service representative
Telecom Nz
04.2010 - 10.2010
Customer service representative
Qantas Airways
05.2009 - 04.2010
Customer service representative
Mercury Energy
03.2008 - 05.2009
Customer service representative
Vodafone
05.2007 - 11.2007
Recruitment Consultant
Tradewind Australia
Certificate and Diploma in Christian Ministry Development - Studying via correspondence
Vineyard College
Diploma in Christian Ministry Development -
Faith Bible College
Certificate in Christian Ministry Development -
Faith Bible College
Sir George Seymour National College Airline, Travel and Tourism
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