Briarnnah Rawiri
Mount Maunganui,BOP
Summary
Dynamic and compassionate professional with a proven track record at Kmart, Bayfair, enhancing customer satisfaction and streamlining online operations. Leveraged time management and problem-solving skills to exceed productivity goals, demonstrating a dependable attitude and a commitment to excellence. Skilled in both individual and team settings, consistently delivering respectful and compassionate service.
Overview
5
5
years of professional experience
Work History
Caregiver
Ngati Ranginui
01.2024 - 04.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Retail Assistant
Kmart, Bayfair
11.2018 - 01.2024
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Performed cash, card, and check transactions to complete customer purchases.
Online Coordinator
Kmart, Bayfair
09.2022 - 02.2023
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Safely and securely loaded items to prevent damage during transport.
Education
Mount Maunganui College
Mount Maunganui Skills
- Respectful
- Compassionate
- Time Management
- Can do attitude
- Problem-Solving
- Dependable
- Responsible
- Willingness to give anything ago to the best of my abilities
- Independent but also very good at working groups
Timeline
Caregiver
Ngati Ranginui
01.2024 - 04.2024
Online Coordinator
Kmart, Bayfair
09.2022 - 02.2023
Retail Assistant
Kmart, Bayfair
11.2018 - 01.2024
Mount Maunganui College
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