Bridget Harper
Martinborough,WGN
Summary
Dynamic and innovative professional with extensive experience across the hospitality industry. A passion for delivering exceptional customer service and driving business success.
Experienced with strategic planning, and operational management.
Adept at managing P&L, leading cross-functional teams, and fostering a positive work culture.
Known for adaptability and committed to consistently exceeding customer expectations and driving revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager Pukemanu Bar and Function Center
Trust House Ltd
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Homestay Property Manager
Self Employed
09.2017 - 02.2020
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
Onsite Manager Greytown Hotel
Trust House Ltd G
01.2013 - 01.2017
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Education
High School Diploma -
Turakina Maori Girls College
Manawatu County, NZSkills
- Team leadership
- Staff management
- Customer service
- Cash handling
- Inventory control
- Revenue growth
- Verbal and written communication
- Complex Problem-solving
Certification
Liquor Control Qualifacation.
Manager Certificate.
Health and Safety.
Harm Minimisation.
Armed Robbery.
Security.
Food Safety.
Timeline
Manager Pukemanu Bar and Function Center
Trust House Ltd
03.2020 - Current
Homestay Property Manager
Self Employed
09.2017 - 02.2020
Onsite Manager Greytown Hotel
Trust House Ltd G
01.2013 - 01.2017
High School Diploma -
Turakina Maori Girls College