Bridgitte Turner
Warkworth
Summary
Dynamic business development professional with a proactive networking approach and a focus on customer satisfaction. Successfully implemented visitation programs that significantly strengthened client relationships, resulting in enhanced loyalty and retention. Expert in identifying and addressing customer needs to drive business growth.
Overview
26
26
years of professional experience
Work History
Business Development Manager
ANZ Bank
11.2018 - Current
- Represented the company at industry conferences, networking events, and Aggregator Personal Development Days to build brand awareness.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Organized a regular visitation schedule to educate and promote the ANZ Lending Policy to the adviser network.
- Created presentations to attract new business.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Developed and implemented strategies to increase sales and market share.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Resolved customer complaints regarding sales and service.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and executed strategic business plans to achieve market share.
- Collaborated with internal teams for successful execution of projects.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Facilitated training and development programs to increase market share.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Branch Manager
ANZ Banking Group (NZ) Ltd
Warkworth
12.2010 - 11.2018
- Responsible for the overall operation and performance of the branch, including identifying opportunities through business development activities, sales, customer service, and ensuring the branch is compliant in line with Bank policy.
- I am a high achiever, demonstrating key behaviors with a balanced scorecard, consistently scoring 'Strong Performer' at my end-of-year reviews.
- Planned work schedules to maintain adequate staffing levels.
- Participated in community events to promote brand awareness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Conducted regular performance reviews for all employees in the branch.
- Established and built customer relationships through targeted outreach and initiatives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Casual Relief for Banking Consultants
National Bank of New Zealand
Warkworth
09.2009 - 11.2010
- This role required me to deal with the full range of customer enquiries including General Business, Personal and Home Lending, New Accounts, and Investments
Self-Employed Mortgage Broker
Mike Pero & Mortgages by Design
10.1998 - 03.2008
- Running my own mortgage broking business entailed dealing with day-to-day operations, including complying with all business regulations.
- Sixty-five percent of my business came from networking, and the balance came from key professionals, such as solicitors, legal executives, and accountants, through various business development activities and client referrals.
- I understand and value my networks.
- Advised customers on available options for financing real estate purchases or refinancing existing mortgages.
- Attended seminars, conferences, meetings, webinars, related to the mortgage industry.
- Negotiated terms and conditions of mortgages with lenders.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Conducted market research to stay abreast of current trends in the mortgage industry.
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.
- Identified needs of customers promptly and efficiently.
Education
School Certificate and Sixth Form Certificate -
Mahurangi College
01.1986
Skills
- Market analysis
- Sales strategy
- Customer relationship management
- Presentation development
- Operational optimization
- Sales forecasting
References
Referees are available on request.
Formal Employment Based Training
- ANZ Bank Internal Training Courses in Management and Leadership, Developing High Performance Teams, Developing Individuals for High Performance, Introduction to Management and Leadership, Performance Management Review, Personal Development, Sales the ANZ Way, Managing Others, Currently completing Strategy into Action
- Time Management, Relationship Management, Business Communication Skills, Handling Difficult Interviews, Credit and Finance, Retail Credit Seminar
- Consumer Lending, Customer Service Excellence, Introduction to Accounting and Assignment, Introduction to Financial Statements & Assignment, Introduction to International Business, Managing Your Time and Time Log, Sales Excellence, Introduction to Bank Securities, Effective Business Communication
Summary Of Capability
- Proactive networker with strong Business Development skills
- Driven to outperform by meeting the needs of our customers through developing others
- Positive attitude and highly motivated evidenced by success in current role – Awarded a Star of the Year at ANZ in my current role as Business Development Manager
- Proven ability to work with and relate to a wide variety of personalities
- Dedicated and committed to all responsibilities while working own my own or within a team
- Excellent communicator
- Proven problem-solving ability
- Team Player – leads by example
- Excel in providing excellent customer/adviser service this is evidenced in achieving 98% survey results consistently year on year along with multiple Lender of the Year Awards
- High standard of personal and professional presentation
- Proven people skills – Networker, Leader, Mentor, Coach, Trainer, Performance Management
- Proven Sales Management skills
Affiliations
- Love the outdoors and you will regularly find me walking my Labradoodle
- Recently taken up Studio Pilates and loving it
Accomplishments
- Awarded the 2024 Star Award for my commitment to my Business Development role with ANZ Bank
References
References available upon request.
Timeline
Business Development Manager
ANZ Bank
11.2018 - Current
Branch Manager
ANZ Banking Group (NZ) Ltd
12.2010 - 11.2018
Casual Relief for Banking Consultants
National Bank of New Zealand
09.2009 - 11.2010
Self-Employed Mortgage Broker
Mike Pero & Mortgages by Design
10.1998 - 03.2008
School Certificate and Sixth Form Certificate -
Mahurangi College
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