Brieana Mercer
Auckland, New Zeland
Summary
I am a strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. i would go as far as saying i am a talented Assistant Manager who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
5
5
years of professional experience
Work History
Assistant
Vehicle Testing New Zealand
2020.02 - Current
- Developed and maintained filing systems to facilitate easy access to information.
- Answered incoming phone calls to process requests, transfer calls, or relay messages.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Kitchen Manager
Munted Jandal Burger Resturant
2018.06 - 2020.01
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labelling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Waiuku College
Waiuku, NZ12.2019
Skills
- Product and Service Knowledge
- Records Preparation
- Microsoft Office Suite
- Administrative Duties
- Recruiting and Interviewing
- Training and Development
- Staff Supervision
- Staff Development
- Customer Relationship Management
- Team Motivation
- Plan Projects
- Customer Service and Satisfaction
Timeline
Assistant
Vehicle Testing New Zealand
2020.02 - Current
Kitchen Manager
Munted Jandal Burger Resturant
2018.06 - 2020.01
High School Diploma -
Waiuku College
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